Heather McSwain
La France,SC
Summary
Dynamic individual with hands-on experience in managing up to 90 or more children from age 6 to 12 and talent for navigating challenges when bring them together for group programs or activities. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
22
22
years of professional experience
Work History
Personal Caregiver
Comfort Keepers
12.2022 - Current
- Built strong relationships with the 4 current clients I have to deliver emotional support and companionship.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Conferred with supervisor to discuss patient condition and medical care.
- Assisted patients with self-administered medications.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Monitored progress and documented patient health status changes to keep care team updated.
After-School Program Director
YMCA Anderson
09.2021 - Current
- Developed and coordinated after-school programs and activities.
- Connected and frequently communicated with students and parents regarding programs, policies, and individual needs.
- Scheduled mini-lessons, art projects, and unstructured playtime for school-age children.
- Coordinated staff and student activities to promote a safe and productive learning environment.
- Implemented student safety measures across program to minimize accidents.
- Managed behavioral issues and used positive behavior strategies for groups of up to 32 students.
- Supervised up to 32 students during outdoor exercise periods, monitoring group, and individual safety.
- Monitored student progress and implemented intervention strategies to support student success.
- Counseled students about rules and policies during school assemblies.
Assistant Store Manager
CVS Pharmacy
04.2003 - 04.2021
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
Associate of Arts - Elementary Education
Tri-County Technical College
Pendleton, SCBachelor of Science - Elementary Education
Southern Wesleyan University
Central, SC05-2002
Skills
- Curriculum design
- Child development
- Staff management
- Social-emotional learning
- Curriculum planning
- Positive reinforcement
- Social development
- Arts and crafts
- Group dynamics
- Fundraising strategies
Timeline
Personal Caregiver
Comfort Keepers
12.2022 - Current
After-School Program Director
YMCA Anderson
09.2021 - Current
Assistant Store Manager
CVS Pharmacy
04.2003 - 04.2021
Associate of Arts - Elementary Education
Tri-County Technical College
Bachelor of Science - Elementary Education
Southern Wesleyan University
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