Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
Work History
Instructional Assistant
McCreary County Board of Education
Stearns, KY
07.2022 - Current
Monitored student progress and provided feedback to teachers.
Conducted assessments of student skills to identify needs and develop instructional plans.
Assisted teachers in providing accommodations for students who need additional support.
Organized instructional materials and activities for special education classrooms.
Administered standardized tests under the supervision of certified personnel.
Utilized a variety of teaching methods such as cooperative learning or differentiated instruction.
Implemented behavior management strategies designed by the teacher or behavioral specialist.
Maintained records of student performance according to school policies and procedures.
Facilitated small group instruction for targeted skill development.
Maintained accurate records of attendance and grades for all assigned classes.
Prepared lesson materials, bulletin board displays, exhibits, and demonstrations to assist teachers in classroom preparation.
Worked one-on-one with special needs students to help navigate through school challenges.
Customer Service Representative
First Financial Credit
Whitley City, KY
08.2020 - 08.2022
Answered customer inquiries and provided accurate information regarding products and services.
Answered customer inquiries via phone, email, and chat.
Performed daily reconciliation of teller drawer within established limits.
Assisted customers in opening new accounts and completing required paperwork.
Reviewed contracts for purchase transactions to ensure compliance with lender requirements.
Assisted loan officers with the preparation of loan documents and closing packages.
Answered questions regarding loan status and process from customers, real estate agents, title companies.
Analyzed financial information provided by applicants in order to determine eligibility for specific types of loans.
Prepared monthly statements for customers and sent out reminder notices when necessary.
Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
Child Care Provider
The Giving Tree Daycare
Stearns , KY
03.2019 - 02.2020
Attended professional development workshops to stay current on best practices in early childhood education.
Collaborated with teachers on special projects such as holiday parties or end-of-year events.
Participated in parent and teacher conferences to discuss student progress or any other concerns related to childcare services provided.
Taught basic skills such as personal hygiene, social manners and appropriate behavior.
Assisted with feeding infants and toddlers during meal times.
Assisted in planning nutritious snacks and meals according to dietary guidelines set forth by state regulations.
Developed positive relationships with families by communicating regularly about their child's development.
Monitored children's progress through ongoing assessments of their abilities and interests.
Ensured cleanliness of classroom areas including toys, furniture, materials.
Read books aloud to small groups or individual children.
Provided a safe, nurturing and stimulating environment for children to learn and grow.
Worked collaboratively with co-workers to ensure safety of all the children in care.
Helped develop motor skills through active playtime activities like running, jumping.
Cared for children of various ages and assisted with feeding, dressing and daily activities.
Secured indoor and outdoor premises to protect children.
Assisted children in development of social, communication and problem-solving skills.
Developed and implemented lesson plans and activities for children of various ages.
Education
Associate of Arts - General Studies
Somerset Community College
Somerset, KY
12-2023
General Studies
Mccreary Central High School
Stearns, KY
05-2006
Education
University of The Cumberlands
Williamsburg, KY
Skills
Effective Communication
Collaborative Teamwork
Clerical Support
Instructional technology
Relationship Building
Invoice and payment processing
Timeline
Instructional Assistant
McCreary County Board of Education
07.2022 - Current
Customer Service Representative
First Financial Credit
08.2020 - 08.2022
Child Care Provider
The Giving Tree Daycare
03.2019 - 02.2020
Associate of Arts - General Studies
Somerset Community College
General Studies
Mccreary Central High School
Education
University of The Cumberlands
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