Summary
Overview
Work History
Education
Skills
Timeline
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Heather Medina

Brownsville,TX

Summary

Proven leader with a track record of driving business growth at Walmart through strategic planning and effective communication. Skilled in operations management and building relationships, consistently enhancing team motivation and customer satisfaction. Demonstrates safety awareness and a motivational leadership style, achieving notable improvements in employee performance and financial stability. Spirited Manager committed to inspiring personal drive and self-confidence through motivational training and skills development. Employs example-based instruction style to build trust as hands-on leader and guarantee safety of activities. Believes in open, constructive communication between staff and team to set clear goals and build vision of excellence.

Overview

15
15
years of professional experience

Work History

Coach (ASM)

Walmart
12.2019 - 03.2024
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

General Manager

Burger King
10.2015 - 12.2019
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Shift Manager

Starbucks
08.2012 - 09.2015
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.

Store Manager

Claires
03.2009 - 09.2012
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.

Education

High School Diploma -

American School of Correspondence
Lansing, IL
08-2006

Skills

  • Effective Communication
  • Group leadership
  • Personable and friendly
  • Building Relationships
  • Team motivation
  • Motivational leadership style
  • Communication abilities
  • Safety awareness
  • Task Delegation
  • Strategic Planning
  • Operations Management
  • Facility Maintenance

Timeline

Coach (ASM)

Walmart
12.2019 - 03.2024

General Manager

Burger King
10.2015 - 12.2019

Shift Manager

Starbucks
08.2012 - 09.2015

Store Manager

Claires
03.2009 - 09.2012

High School Diploma -

American School of Correspondence

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Heather Medina