Summary
Overview
Work History
Education
Skills
Timeline
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Heather Mendell

Bay Shore,NY

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Bartender

The Paramount
05.2022 - Current
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Served high customer volumes during special events, nights, and weekends.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Followed strict recipes and drink measurements to minimize product used.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Aerial Instructor

The Fit Factory
06.2021 - Current
  • Boosted student performance by providing individualized support and targeted feedback.
  • Communicated student progress to student, and studio owner to achieve students' goals.
  • Ensure safety of entire class by following guidelines, rules and regulations provided by studio, and accredited fitness certifying organization.
  • Create a class plan that is suitable for all students.
  • Understanding different physical conditions to assist students who may need it.
  • Proper spotting to reduce the risk of injury.
  • Increased educational expertise and knowledge by participating in instructor-oriented workshops.
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Observed and adopted new techniques from skilled instructors and lecturers.
  • Promoted classroom safety, collaboration, and best practices.

Amazon Delivery Driver

DTO Logistics
10.2021 - 09.2022
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Promoted eco-friendly driving habits by minimizing fuel consumption through careful route planning and adherence to speed limits where applicable.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Education

Associate of Science - Massage Therapy

New York College of Health Professions
Syosset, NY
12.2017

High School Diploma -

Babylon Junior-Senior High School
Babylon, NY
06.2013

Skills

  • Issue Resolution
  • Cash Register Operation
  • Hospitality service expertise
  • Honest and Dependable
  • Food and Beverage Service
  • Relationship Building
  • Health codes compliance
  • Professional Service Standards
  • Inventory
  • Collaboration and Teamwork
  • Calm and Composed
  • Fast Learner
  • Customer Service
  • Engaging personality
  • Clear and effective communication
  • Customer service expertise

Timeline

Bartender

The Paramount
05.2022 - Current

Amazon Delivery Driver

DTO Logistics
10.2021 - 09.2022

Aerial Instructor

The Fit Factory
06.2021 - Current

Associate of Science - Massage Therapy

New York College of Health Professions

High School Diploma -

Babylon Junior-Senior High School

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Heather Mendell