HEATHER MENDOZA
Summary
Motivated business professional bringing a combined 20 years of business and entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and business operations as well as personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
16
16
years of professional experience
Work History
Business Owner/Operator
Heather Mendoza Enterprises
01.2015 - Current
- Oversee end-to-end business processes to maintain proficiency and profitability.
- Consult with customers to assess needs and propose optimal solutions.
- Perform daily business functions.
- Oversee business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Keep all building areas and equipment functional and well-organized to promote business performance.
- Employ prompt decision-making and in-depth research to resolve issues.
- Serve as principal stakeholder over organization's complete operations.
- Devise and deploy sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Handle and lead all business sales, and transaction reports.
- Develop and implement marketing strategies to generate new customers and increase sales and profit margins.
- Organize and attend educational seminars, trade shows and special events to showcase services, network with other businesses and attract new customers.
- Manage purchasing, sales, marketing and customer account operations efficiently.
Store Manager
Freeport-McMoRan Copper & Gold
04.2014 - 05.2016
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Administrative Secretary
Freeport-McMoRan Copper & Gold
01.2012 - 04.2014
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Created and updated records and files to maintain document compliance.
- Provided clerical support to company employees.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Offered technical support and troubleshot issues to enhance office productivity.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Liaised between clients and vendors and maintained effective lines of communication.
Office Manager
Western Industrial Resources
06.2007 - 01.2012
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Evaluated employee records and productivity and submitted evaluation reports.
- Delivered performance reviews, recommending additional training or advancements.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Coordinated special projects and managed schedules.
Education
Associate of Science - Business Administration And Management
University of Phoenix
Tempe, AZ05.2013
Skills
- Microsoft Office 365
- Business Correspondence
- Personnel Management
- Financial Reporting
- Operations Management
- Sales Growth
- Management Team Leadership
- Employee Motivation and Performance
- Balanced Work Ethic
- Leadership and People Development
- Approachable and Outgoing
- Executive Leadership
Timeline
Business Owner/Operator
Heather Mendoza Enterprises
01.2015 - Current
Store Manager
Freeport-McMoRan Copper & Gold
04.2014 - 05.2016
Administrative Secretary
Freeport-McMoRan Copper & Gold
01.2012 - 04.2014
Office Manager
Western Industrial Resources
06.2007 - 01.2012
Associate of Science - Business Administration And Management
University of Phoenix
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