Summary
Overview
Work History
Education
Skills
Timeline
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Heather Mendoza

El Paso,Texas

Summary

Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

Overview

8
8
years of professional experience

Work History

Customer Service Agent

Hertz Car Rental
El Paso, TX
07.2022 - Current
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Created professional sales presentations to effectively communicate product quality and market comparisons.
  • Collected payment by processing credit card transactions.
  • Employed sales techniques to boost sales and services.
  • Updated and maintained rental agreement files and documents.
  • Explained policies and reviewed documentation to obtain signatures.
  • Oversaw maintenance, appearance and performance of company vehicles.
  • Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
  • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
  • Equipped sales associates with knowledge and motivation to make sales by establishing recognition-rich culture.
  • Mentored and onboarded new staff members to establish top client satisfaction.
  • Trained and developed departmental employees on software systems, platforms, health and safety regulations, courier protocols, inventory tracking system and database manager operations.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Barista

Hillside Coffee and Donut/Independent Burger & Bar
El Paso, TX
12.2019 - 05.2022
  • Maintained highest standards of conduct and service to support companies reputation.
  • Skilled at receiving and processing banking transactions including taking deposits to bank.
  • Opened and closed store independently,
  • Mentored and trained new baristas.
  • Listened to customer desires and needs to recommend optimal products.
  • Ordered, received and stocked supplies and retail products.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and tea
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
  • Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Made product recommendations to customers based on preference, food pairings and special promotions.

Customer Service Representative/Trainer

Fred Loya Insurance
El Paso, TX
08.2018 - 12.2019
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Called 50+ lapsed customers each week to inquire about continuing needs.
  • Presented and clearly explained insurance policy options based on clients' needs and goals.
  • Finalized and maintained all types of personal lines insurance policies within the agency.
  • Ensured proper application of agency policies by reviewing, classifying, coding and rating applications.
  • Validated insurance and advised patients of benefits and coverage.
  • Obtained maximum reimbursement by following up on unpaid claims and reviewing monthly aging reports.
  • Communicated with customers, employees and other individuals to answer questions and explain information.
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.

Assistant Manager/ Shift Lead/ Trainer

Tropical Smoothie Cafe
El Paso, Tx
05.2016 - 08.2019
  • Oversee employees, counts registers to open and close the store, counts safe and deposits, Second in command,Charge of catering orders, Payroll, Food Cost.
  • Shipment and stocking.
  • Re-organization products.
  • Overlooked for associates on floor to make sure they were on task.
  • Make sure to sell enough sunshine cards.
  • Training new employees.
  • Doing interviews and hiring
  • Handle cash and making bank deposits.
  • Improved customer satisfaction and sales by working with store manager and colleagues.
  • Initiated inventory control measures to manage and replenish stock, maintain costs, meet customer demands.
  • Scheduled and led weekly store meetings to discuss sales, performance and customer service benchmarks.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.

Education

BBA - Accounting And Finance

The University of Texas At El Paso
El Paso, TX
12-2023

Associate of Arts - Accounting

El Paso Community
12.2019

Skills

  • PowerPoint, MS Word, Excel, Publisher, HTML, Adobe Dreamweaver, and Flash Type
  • Excellent customer service
  • Time management
  • Self -Motivation
  • Ability to work under pressure
  • Leadership
  • Ability to meet deadlines
  • Promoter of community events
  • Cashier/Money handling experience
  • Training new employee's
  • Time management
  • Conflict resolution
  • Payroll
  • Scheduling
  • Hiring
  • Technologically savvy

Timeline

Customer Service Agent

Hertz Car Rental
07.2022 - Current

Barista

Hillside Coffee and Donut/Independent Burger & Bar
12.2019 - 05.2022

Customer Service Representative/Trainer

Fred Loya Insurance
08.2018 - 12.2019

Assistant Manager/ Shift Lead/ Trainer

Tropical Smoothie Cafe
05.2016 - 08.2019

BBA - Accounting And Finance

The University of Texas At El Paso

Associate of Arts - Accounting

El Paso Community

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Heather Mendoza