Heather Mendoza

• Started off in 2014 with the Pharmacy Benefit team. I Assisted pharmacy's, patients and adjusters with claims and medication processing.
• In 2017 I moved to our DME department and did Retro Billing. This included billing claims for Home Health, DME, Supplies etc.
• In 2021 I moved to our Home Health coordination department. I worked on scheduling in Home Health Services with agencies for our patients.
• In 2023 I started assisting our Home and Vehicle Modification department. This included any patient needing ramps, grab bars, vehicle lifts etc. I would contact a company to obtain a quote and get the job scheduled and completed.
• I currently do Home Health coordination, Home and Vehicle Modification jobs, assist in billing, work on escalations and assist the team with Team Lead tasks.

My Strengths:

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours across night, weekend, and holiday shifts.
• Developed and maintained courteous and effective working relationships.
• Passionate about learning and committed to continual improvement.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Streamlined the billing process, resulting in faster reimbursements from insurance companies.
• Assisted patients with billing inquiries and insurance questions.
• Managed customer accounts, ensuring accurate billing details and prompt issue resolution.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.