Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
References
Work Availability
Quote
Timeline
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HEATHER MEYERS

Kutztown,PA

Summary

Accomplished Body Shop Manager bringing 10+ years of experience working in collision repair industry, specializing in specialty vehicles. Possesses developed leadership qualities to motivate and direct team and meet challenges in both shop and office.

Overview

15
15
years of professional experience

Work History

Collision Shop Manager

Camping World RV Sales
HAMBURG, PA
01.2024 - Current
  • Greeted customers and addressed their needs in a professional manner.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Maintained records of customer interactions and transactions.
  • Assisted with scheduling appointments for service work to be performed on vehicles.
  • Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
  • Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
  • Explained the features and benefits of products or services offered by the dealership to customers.
  • Prepared invoices for services rendered and collected payments from customers.
  • Resolved customer complaints in an efficient and courteous manner.
  • Ensured that all customer inquiries were handled promptly and accurately.
  • Tracked customer requests, comments, problems, issues and resolutions within designated systems.
  • Upsold additional products or services when appropriate.
  • Promptly responded to customer inquiries via phone, email or in person.
  • Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Mentored junior team members and managed employee relationships.

Lead Customer Service Advisor

Camping World RV Sales
NEWPORT NEWS, VA
07.2017 - 04.2023
  • Provided leadership and guidance to junior customer service advisors.
  • Created and implemented strategies for improving customer satisfaction ratings.
  • Resolved escalated customer complaints in a timely manner.
  • Established strong relationships with customers to ensure repeat business.
  • Developed and maintained knowledge of products, services, policies, and procedures.
  • Conducted regular team meetings to discuss performance goals and objectives.
  • Monitored daily operations of the customer service department.
  • Collaborated with other departments to improve overall customer experience.
  • Generated reports detailing key performance metrics such as response time and resolution rate.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Trained new employees on company customer service policies and service level standards.
  • Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
  • Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.

Collision Estimator

Camping World RV Sales
NEWPORT NEWS, VA
07.2017 - 04.2023
  • Inspected damaged vehicles to determine extent of structural, body and mechanical damage.
  • Documented findings in a written report with photos to be used for insurance claims.
  • Calculated cost estimates for repair or replacement of vehicle parts.
  • Negotiated repair costs with insurance companies.
  • Verified accuracy of parts pricing from suppliers and vendors.
  • Provided customer service by responding to inquiries regarding repairs and estimates.
  • Maintained accurate records of all completed estimates and invoices.
  • Prepared detailed reports outlining the estimated labor hours required for repairs.
  • Compiled data from various sources such as customer information, work orders, photographs, into an estimate form or database system.
  • Scheduled appointments for vehicle inspection at the shop or dealership facility.
  • Adhered to DRP insurance procedures and rates applicable to estimates.
  • Conducted final quality control check of vehicles prior to customer delivery.
  • Advised customers of repair plans, discussing payment options to finalize work orders.

Education

Associate of Applied Science - ACCOUNTING

ALFRED STATE COLLEGE
Alfred, NY
05-2004

Skills

  • Vehicle Inspection
  • Staff
  • Workload Prioritization
  • Task Delegation
  • Coaching and Mentoring
  • Employee Training
  • Insurance Negotiation
  • P&L Management
  • Quality Control
  • DUNCAN Expertise
  • Team development and supervision
  • Client account management
  • Effective leader
  • Scheduling

Languages

English
Professional

Affiliations

  • Avid outdoor recreational person

Accomplishments

  • Top service advisor in company

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Collision Shop Manager

Camping World RV Sales
01.2024 - Current

Lead Customer Service Advisor

Camping World RV Sales
07.2017 - 04.2023

Collision Estimator

Camping World RV Sales
07.2017 - 04.2023

Associate of Applied Science - ACCOUNTING

ALFRED STATE COLLEGE

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HEATHER MEYERS