Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Hi, I’m
HEATHER M. FROESE
San Antonio,TX
Summary
Overview
16
years of professional experience
Work History
Shiftsmart
Political Survey caller/Secret Shopper
01.2020 - Current
Job overview
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
7-Eleven
Sales Associate
11.2021 - 09.2023
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
7-Eleven
CUSTOMER SERVICE, Sales Associate/Cashier
12.2021 - 06.2022
Job overview
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Murphy's USA
Assistant Manager/Cashier
05.2019 - 01.2020
Job overview
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Ikea
Food service worker
01.2019 - 06.2019
Job overview
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Ihop
Cashier/Customer Service/Server
06.2018 - 12.2018
Job overview
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Texas Digestive Disease Consultants
Checkin /Authorization Coordinator
06.2015 - 06.2018
Job overview
- Maintained consistent follow-up on status of prior authorization requests.
- Submitted for prior authorization with required documentation to appropriate funding source.
- Reviewed documentation for accuracy and assessment of necessity.
- Reviewed authorizations from payer to determine approved or denied items.
Starbucks's
Barista/Customer Service
12.2014 - 12.2016
Job overview
- Entered customer data into system and communicated service concerns with department.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Utilized active listening skills to understand customer needs and provide tailored solutions.
Express Script Aerotek
Personal Care Advocate
10.2012 - 07.2013
Job overview
- Participated in facility meetings with treatment team to develop successful aftercare plans.
- Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
- Contacted third-party payors to obtain and confirm authorization for services and communicated necessary related clinical information.
- Prepared documents and reports for clinical reviews and discharge plans.
Belmont Nursing & Rehabilitation Center
Certified Nurse Aide
12.2007 - 12.2012
Job overview
- Direct patient care keeping track of vitals, feeding, and everyday tasks.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor
Education
The College of Health Care ProfessionsAustin, TX
Associate of Applied Science from Care Management
01.2016
University Overview
- Honor Roll
- 3.6 GPA
Central High SchoolPueblo, CO
High School Diploma
12.2003
University Overview
Skills
- Retail Sales Customer Service
- Staff Training
- Sales Expertise
- Complex Product Knowledge
- Call Center Operations
- POS Systems Expertise
- Conflict Resolution
- Technical Support
- Document and Records Management
- Typing Proficiency
- HIPAA Guidelines
- Front Desk Operations
- Service Quality
- Money Handling
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your time is limited, so don’t waste it living someone else’s life.
Timeline
CUSTOMER SERVICE, Sales Associate/Cashier
7-Eleven
12.2021 - 06.2022
Sales Associate
7-Eleven
11.2021 - 09.2023
Political Survey caller/Secret Shopper
Shiftsmart
01.2020 - Current
Assistant Manager/Cashier
Murphy's USA
05.2019 - 01.2020
Food service worker
Ikea
01.2019 - 06.2019
Cashier/Customer Service/Server
Ihop
06.2018 - 12.2018
Checkin /Authorization Coordinator
Texas Digestive Disease Consultants
06.2015 - 06.2018
Barista/Customer Service
Starbucks's
12.2014 - 12.2016
Personal Care Advocate
Express Script Aerotek
10.2012 - 07.2013
Certified Nurse Aide
Belmont Nursing & Rehabilitation Center
12.2007 - 12.2012
The College of Health Care Professions
Associate of Applied Science from Care Management
Central High School
High School Diploma
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