Heather M Harvey

Bartender Supervisor

Best Western Hotel

Madison, WI

05.2011 - 12.2023

Upsold customers from shelf to premium brands to help boost sales.
Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Supervised day-to-day operations of the bar area ensuring compliance with health codes and sanitation standards.
Delegated work to staff, setting priorities and goals.
Performed weekly ordering of necessary supplies such as glasses, mixers and garnishes.
Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
Balanced daily registers and generated sales reports for management.
Coached staff on strategies to enhance performance and improve customer relations.
Developed cost controls methods to reduce waste and maximize profits.
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Provided exemplary customer service at all times while interacting with patrons.
Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Supervised cleanliness of guest service areas before, during and after service.
Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
Explained goals and expectations required of trainees.
Maintained accurate records of financial transactions using POS systems.
Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.