Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Heather Michalec

Heather Michalec

Cape Coral,FL

Summary

Dynamic leadership professional with a proven track record at AWP, excelling in strategic planning and team motivation. Successfully enhanced employee retention through innovative training programs and improved operational efficiency via effective project management. Adept at fostering strong customer relations and driving performance improvement, ensuring organizational success and employee engagement.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Leadership Team Member

AWP
02.2025 - Current
  • Mentored and guided employees to proper completion of assigned duties.
  • Led change management efforts, successfully navigating organizational transitions while maintaining employee morale and engagement.
  • Increased employee retention by designing and implementing comprehensive training programs.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Facilitated effective communication among team members, promoting transparency and accountability throughout the organization.
  • Enhanced team productivity by initiating and implementing efficient project management processes.
  • Implemented innovative solutions that significantly improved overall efficiency in daily operations.
  • Streamlined internal communication for improved decision-making and problem-solving capabilities.

Driver

LSG Sky Chefs
02.2022 - 11.2023
  • Followed all relevant tarmac laws and safety regulations.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to aircrafts on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
  • Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.
  • Enhanced team morale by providing support and assistance during peak delivery periods.

Independent Contractor

Allied Moving and Storage
03.2008 - 2022
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
  • Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
  • Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
  • Improved overall project quality by reviewing work diligently before submission to the client for approval.

Receptionist Coordinator

Gilkey Window Company Inc.
10.2007 - 07.2014
  • Utilized GPS and other navigation tools to plan routes for sales reps and to stay on schedule.
  • Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
  • Supported new employee onboarding by providing training, guidance, and resources to help them acclimate to their roles.
  • Managed confidential information with discretion while processing sensitive documents such as employment applications or financial records.
  • Expedited problem resolution for dissatisfied customers by escalating concerns to appropriate managers or supervisors when necessary.
  • Ensured a welcoming environment for clients by maintaining a clean and organized reception area.
  • Streamlined office processes for increased efficiency by organizing and maintaining schedules, appointments, and meetings.
  • Promoted a positive company image through courteous interactions with clients both over the phone or face-to-face encounters at the reception desk.
  • Collaborated with team members to ensure seamless coordination of daily operations and special events.
  • Provided exceptional customer service through prompt response to inquiries via phone, email, or in-person visits.
  • Supported administrative staff by handling mail distribution, data entry tasks, and document preparation as needed.
  • Improved client relations with exceptional communication skills, providing information on products and services as needed.
  • Reduced wait times for clients by effectively directing calls to appropriate departments and personnel.
  • Streamlined invoice processing for the accounting department by ensuring accurate and timely data entry into the financial system.
  • Assisted in the efficient flow of information between departments with timely delivery of messages and documents.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.

Manager

SUBWAY®Restaurants
01.2001 - 08.2006
  • Maintained up-to-date knowledge of company policies, procedures, and offerings to better serve clients and assist coworkers when necessary.
  • Achieved strong relationships with vendors by coordinating deliveries, payments, and order tracking details accurately and professionally.
  • Enhanced office efficiency by proactively identifying opportunities for improvement in processes or procedures and recommending solutions to management.
  • Monitored front areas so that questions could be promptly addressed.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Interceded between employees during arguments and diffused tense situations.
  • Kept high average of performance evaluations.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Education

General Studies

Argo Community High
Summit, IL
06.2002

Skills

  • Strategic thinking
  • Coaching and mentoring
  • Influencing others
  • Performance improvement
  • Strategy implementation
  • Visionary leadership
  • Corrective action planning
  • Project management
  • Rule enforcement
  • Performance monitoring
  • Team leadership
  • Team player
  • Strategic planning
  • Problem resolution
  • Motivation
  • Public speaking talent
  • Staff motivation
  • Operations management
  • Customer relations
  • Growth planning
  • Staff training
  • Inventory control
  • Research and analysis
  • Administrative skills

Certification

Flagger & Intermediate

Timeline

Leadership Team Member

AWP
02.2025 - Current

Driver

LSG Sky Chefs
02.2022 - 11.2023

Independent Contractor

Allied Moving and Storage
03.2008 - 2022

Receptionist Coordinator

Gilkey Window Company Inc.
10.2007 - 07.2014

Manager

SUBWAY®Restaurants
01.2001 - 08.2006

General Studies

Argo Community High

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