Heather Milano
Renton,WA
Summary
Dynamic and organized professional with a solid background in customer service and team collaboration. Known for exceptional attention to detail and ability to foster positive relationships, contributing to enhanced operational efficiency in various roles across organizations.
Overview
26
26
years of professional experience
Work History
Human Resources Administration Coordinator
Costco
Issaquah, WA
07.2023 - Current
- Facilitated onboarding processes for new employees, fostering integration into the company culture and procedures.
- Led training sessions on administrative tools and software, enhancing team proficiency and productivity.
- Analyzed administrative workflows to identify areas for improvement, resulting in streamlined operations across departments.
- Oversaw project coordination efforts, ensuring alignment with strategic goals and collaboration among stakeholders for the Home Office and Regional Internship programs.
- Delivered exceptional customer service while managing incoming calls/email inquiries from both internal and external parties professionally and promptly.
- Collaborated with cross-functional teams to establish project timelines and execute tasks efficiently within deadlines.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Part of the HRA staff that is responsible for our Home Office and Regional job postings.
- Currently provides back up assistance to our new hiring system iCIMS and will collaboratively work within our team to help enhance processes and procedures.
Cashier /Assistant Front End Supervisor
Costco
Orlando, FL
03.2019 - 07.2023
- Processed customer transactions efficiently, ensuring accuracy in cash handling and payment systems.
- Assisted customers with product inquiries, enhancing overall shopping experience and satisfaction.
- Maintained organized cash register area, ensuring compliance with company policies and procedures.
- Collaborated with team members to streamline checkout processes, reducing wait times for customers.
- Trained new staff on operational procedures and best practices for customer service excellence.
- Addressed customer concerns proactively, resolving issues promptly to foster positive relationships and loyalty.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
Membership Supervisor
Costco
Chantilly, VA
12.2017 - 04.2019
- Supervised membership operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service best practices to enhance member experience.
- Developed strategies to improve membership retention and loyalty programs.
- Analyzed membership data to identify trends and recommend improvements for operational efficiency.
Cashier / Front End Supervisor
Costco
Orlando, FL
03.2015 - 12.2017
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash register balances throughout shifts.
- Assisted customers with product inquiries and provided exceptional service.
- Collaborated with team members to streamline checkout procedures.
- Resolved customer complaints effectively, ensuring satisfaction and retention.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier, Cashier Assistant, Front End Supervisor
Costco
Bloomingdale, IL
04.2006 - 03.2015
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in inventory management, ensuring product availability for customers.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new cashiers on operational procedures and best practices for efficiency.
- Trained and mentored junior clerks on vault procedures and best practices.
Package Handler
Fedex Ground
Carol Stream, IL
09.2002 - 04.2006
- Operated material handling equipment to facilitate efficient package sorting and loading.
- Collaborated with team members to enhance workflow efficiency and meet daily targets.
- Trained new employees on safety protocols and operational procedures for package handling.
- Monitored inventory levels to ensure optimal supply of packing materials and equipment.
- I was often called upon to run the control room and manage the trailers in and out of inbound sort.
Cashier
Jewel Food Stores
Wheaton, IL
07.2000 - 09.2004
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawers, ensuring balance at end of shifts.
- Assisted customers with inquiries, providing exceptional service to enhance satisfaction.
- Collaborated with team members to streamline checkout procedures and reduce wait times.
- I also helped out in the Deli department and would often work the overnight shift as one of 4 employees on hand at night.
Education
High School Diploma -
Wheaton Warrenville South High School
Wheaton, ILSkills
- Data report generation - Monitors and documents weekly interns in job codes to ensure there were no mistakes in the keying of that job code I also monitor and audit all US and Puerto Rico AGM/GM promotions in a monthly audit to ensure all promotions meet guidelines
- Project management - Worked with OCM to start up a new candidate tracking system for the Home Office Internship program
- Office administration - Answers members and EE phone calls and directs them to the correct point of contact
- Meeting facilitation - Schedules follow up and process meetings with several different teams
- Document control - Files documents for EE files in a secure and timely manner
Timeline
Human Resources Administration Coordinator
Costco
07.2023 - Current
Cashier /Assistant Front End Supervisor
Costco
03.2019 - 07.2023
Membership Supervisor
Costco
12.2017 - 04.2019
Cashier / Front End Supervisor
Costco
03.2015 - 12.2017
Cashier, Cashier Assistant, Front End Supervisor
Costco
04.2006 - 03.2015
Package Handler
Fedex Ground
09.2002 - 04.2006
Cashier
Jewel Food Stores
07.2000 - 09.2004
High School Diploma -
Wheaton Warrenville South High School