Heather Miles
Gillette,USA
Summary
Highly experienced, organized, and detail-oriented administrative professional with experience providing executive-level support. Skilled in developing and maintaining efficient office operations, and streamlining administrative processes. Possess excellent organizational, communication, and multitasking skills, as well as strong proficiency in the MS Office. Proven ability to work independently and collaboratively in a fast-paced environment to exceed expectations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Office Manager
Craig Vending & Distributing
Gillette, WY
10.2024 - Current
- Assisted with the preparation of budgets and financial statements.
- Monitored inventory levels and placed orders when needed.
- Maintained a filing system for records and other documents.
- Answered phone calls, responded to emails, and greeted customers in a timely manner.
- Created spreadsheets in Excel to track data such as loan payments and outdated products.
- Performed general bookkeeping duties, such as reconciling bank statements, accounts payable, and accounts receivable.
- Reviewed contracts for accuracy prior to the owner signing off on them.
- Assisted in recruiting and onboarding new employees.
- Organized company events, including holiday parties..
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Processed payroll accurately ensuring all employees were paid on time.
- Developed and implemented office policies and procedures.
ADMINISTRATIVE ASSISTANT
Basin Industrial Solutions
Gillette, WY
04.2024 - 08.2024
- Maintained files and filing, keeping sensitive information confidential.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Maintained database of client contact information with accuracy and attention to detail.
- Provided cross-coverage support for other administrative personnel.
- Created, maintained and entered information into databases.
- Maintained scheduling and event calendars.
- Made copies of correspondence and other printed material.
- Reviewed completed jobs and put together an invoice.
- Added employees time to payroll.
- Maintained and recorded MSHA forms.
- Onboarding new employees and completing necessary paperwork.
- Prepare and file multiple state taxes monthly and quarterly.
- Handles all aspects related to payroll.
- Processing invoices and receiving payments.
ADMINISTRATIVE ASSISTANT
Elite Industrial, LLC.
Gillette, WY
08.2021 - 03.2024
- Maintained files and filing, keeping sensitive information confidential.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Maintained database of client contact information with accuracy and attention to detail.
- Provided cross-coverage support for other administrative personnel.
- Created, maintained and entered information into databases.
- Maintained scheduling and event calendars.
- Made copies of correspondence and other printed material.
- Reviewed completed jobs and put together an invoice.
- Added employees time to payroll.
- Maintained and recorded MSHA forms.
- Onboarding new employees and completing necessary paperwork.
- Prepare and file multiple state taxes monthly and quarterly.
- Handles all aspects related to payroll.
- Processing invoices and receiving payments.
COMPANY OWNER
HM Cleaning
Gillette
07.2019 - 08.2021
- Reporting MSHA & OSHA Quarterly's Organize and submit IFTA Quarterly reports.
- Register new vehicles and complete fleet renewals.
- Used time management and efficient methods to meet deadlines.
- Cleaned and maintained facilities for professional presentation.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Handled equipment, chemicals and materials properly and with strict safety procedures.
- Cleaned over 5 industrial locations every month with consistently high customer satisfaction ratings.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Moved around heavy equipment and furniture for storage or rearranging.
- Managed all cash and check transactions, deposits and record-keeping.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Provided primary customer support to internal and external customers in fast-paced environment.
CUSTOMER SERVICE ASSOCIATE
Belk
Thomaston
07.2013 - 04.2014
- Maintained clean sales floor and straightened and faced merchandise.
- Assisted with price verifications and implemented adjustments for discounts or promotions.
MANAGER
Subway
Gillette
07.2009 - 04.2012
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Trained and guided team members to maintain high productivity and performance metrics.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing, and technology upgrades.
- Recorded inventory sales into organizations weekly income report.
- Hired, trained and mentored staff to maximize effectiveness.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Maintained current knowledge of all facets of operations by working all of the stations alongside the employees.
- Developed and maintained relationships with customers and suppliers.
Education
HIGH SCHOOL DIPLOMA -
Orofino High School
Orofino, ID01.2005
Skills
- QuickBooks Online & Desktop
- Payroll administration
- Customer service
- Time management
- Effective communication
- Office management
- Bookkeeping
Certification
QuickBooks Online
References
References available upon request
Timeline
Office Manager
Craig Vending & Distributing
10.2024 - Current
ADMINISTRATIVE ASSISTANT
Basin Industrial Solutions
04.2024 - 08.2024
ADMINISTRATIVE ASSISTANT
Elite Industrial, LLC.
08.2021 - 03.2024
COMPANY OWNER
HM Cleaning
07.2019 - 08.2021
CUSTOMER SERVICE ASSOCIATE
Belk
07.2013 - 04.2014
MANAGER
Subway
07.2009 - 04.2012
HIGH SCHOOL DIPLOMA -
Orofino High School
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