Heather Miley

• Collaborated with team members to streamline intake procedures.
• Provided support in scheduling appointments and follow-up communications.
• Ensured confidentiality of sensitive client information during all interactions.
• Answered phone calls and provided new clients with required paperwork to initiate service.
• Maintained accurate records of client interactions and service requests.

• Assisted in gathering and verifying client information for intake processes.
• Engaged in training sessions to learn best practices in client intake.
• Utilized case management software for tracking client progress and documentation.
• Adapted quickly to changes in workflow to meet departmental needs.
• Oversee daily operations, ensuring compliance with safety and quality standards.
• Drive performance improvement initiatives, enhancing operational efficiency across teams.
• Implement inventory management systems, optimizing stock levels and reducing waste.
• Develop training programs for staff, enhancing skills and promoting best practices.

Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
• Assisted in recruiting, hiring and training of team members.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.

• Mentor team leaders, fostering a culture of accountability and continuous development.
• Collaborate with cross-functional teams to align strategies with organizational goals.
• Analyze market trends to inform strategic decisions and improve customer engagement.
• Manage budgeting processes, aligning resources with key business objectives.
• Assisted residents with daily living activities, ensuring comfort and safety.
• Maintained cleanliness in resident areas, adhering to infection control protocols.
• Collaborated with team members to provide compassionate care and support.
• Documented patient care accurately in electronic health records for continuity of care.
• Educated residents on personal hygiene practices to promote wellness and independence.
• Responded promptly to resident needs, enhancing overall satisfaction and well-being.
• Participated in training sessions to improve skills and knowledge of best practices in caregiving.
• Assisted with patient transfer and ambulation.
• Assisted patients in daily activities, promoting their independence and dignity.
• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
• Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
• Enhanced patient comfort by providing compassionate and attentive personal care.
• Conducted regular safety checks on patient rooms, addressing potential hazards immediately.
• Reduced risk of infections with diligent adherence to hygiene and sanitation protocols.
• Coordinated mealtime assistance for patients requiring feeding support, ensuring proper nutrition intake daily.
• Monitored vital signs, promptly reporting any abnormalities to the supervising nurse.
• Supported rehabilitation efforts through consistent implementation of prescribed therapeutic exercises.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.