Summary
Overview
Work History
Skills
Additional Information
Timeline
Generic

Heather Millard

Princeton,NC

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. Friendly retail professional with successful background in sales. Drives sales-goal attainment and customer satisfaction through exceptional customer relations and sales abilities. Enjoys serving customers and working with others. Passionate energetic job performance.

Overview

7
7
years of professional experience

Work History

Retail Sales Associate

Toby's Hallmark Shop
Goldsboro, NC
02.2000 - 08.2007
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Issued receipts and processed refunds, credits or exchanges.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Skills

  • Product Recommendations
  • Merchandising and Display
  • Excellent Written and Verbal Communication
  • Exceeding Customer Expectations
  • Building Customer Relationships and Loyalty
  • Adaptable and Flexible
  • Available Nights, Weekends and Holidays
  • Managing Cash Register
  • Cash Handling
  • Flexible Hours
  • Locating Merchandise
  • Strong Communication and Interpersonal Skill
  • Customer Service
  • Answering Customer Questions
  • Gift Wrapping

Additional Information

I left Hallmark in 2007, to home school my daughter who is on the Autism Spectrum. She has since graduated and I want to return to retail. Toby's Hallmark has closed down now. My former boss Toby will give me a great reference. Toby Brannan #919-920-6687

Timeline

Retail Sales Associate

Toby's Hallmark Shop
02.2000 - 08.2007

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Heather Millard