Heather Miller
Farmington,MO
Summary
Experienced Healthcare Manager who provides exceptional leadership while building a cohesive team driven to preform under any conditions. A caring leader who properly resources their subordinates ensuring all tasks are completed to standard and ontime. A mentor who knows how to inspire others while facing adversity and leads by example to set the standard that others can follow. This approach has proven to create a professional work environment that will maximize productivity and retain talent.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Nursing Manager
BJC Behavioral Health
Farmington, MO
01.2021 - Current
- Improved patient care by implementing evidence-based nursing practices and protocols.
- Enhanced staff performance through regular evaluations, feedback, and tailored coaching sessions.
- Fostered a culture of continuous improvement by leading team training sessions on new technologies and best practices in nursing management.
- Collaborated with interdisciplinary teams to optimize patient outcomes and streamline communication between departments.
- Championed quality improvement projects that led to enhanced clinical outcomes and increased efficiency in nursing processes.
- Served as a key liaison between nursing staff, physicians, and administration, fostering collaboration across all stakeholders.
- Recruited hired, and onboarded top nursing talent to strengthen our team''s capabilities further.
- Promoted a positive work environment by addressing staff concerns promptly and providing resources for professional development opportunities.
Nursing Supervisor
BJC Behavioral Health
Farmington, Mo
02.2018 - 01.2021
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Increased staff retention through effective communication, mentorship, and professional development opportunities.
- Supported departmental goals through active participation in hospital-wide committees and initiatives.
- Mentored new nursing staff members to promote adherence to established best practices and foster professional growth.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
NurseCare Manager
BJC Behavioral Health
Farmington, MO
01.2015 - 02.2018
- Managed Caseload of 250 clients, facilitating health education, connection to medical providers in community,collaborated development of Treatment plans and resources
- Reduced ER visits by assisting mental health clients to connect with Primary Care Providers for routine health care
- Managed Population Health targeting specific DMH directed Health topics: Metabolic Disorder, Asthma, CHF, Diabetes, CPOD
Mental Health Clinic Nurse
BJC Behavioral Health
Farmington, MO
02.2012 - 01.2015
- Collaborated with interdisciplinary teams for comprehensive patient care, ensuring optimal health outcomes.
- Conducted thorough patient assessments to identify medical issues and develop appropriate treatment plans.
- Administered medications accurately, adhering to strict protocols and safety guidelines.
- Educated patients on disease prevention and management, promoting healthy lifestyle choices.
High Risk Labor and Delivery Nurse
St Francis Medical Center
Cape Girardeau, MO
09.2009 - 02.2012
- Enhanced patient satisfaction by providing compassionate and individualized care during labor, delivery, and postpartum periods.
- Collaborated with interdisciplinary healthcare team to develop comprehensive care plans for high-risk pregnancies.
- Assisted physicians with cesarean sections, forceps deliveries, and vacuum extractions to ensure safe births for both mother and baby.
- Provided effective postpartum care, educating new parents on infant care essentials such as feeding both bottle and breastfed, bathing, and safety practices.
- Cross trained to NICU
- Cross trained to Pediatrics
- Grace Sharing Program certified
- Smoking Cessation Task Force
Labor and Delivery Nurse
Mineral Area Regional Medical Center
Farmington, MO
10.2007 - 12.2009
- Enhanced patient satisfaction by providing compassionate and individualized care during labor, delivery, and postpartum periods.
- Reduced complications during childbirth by closely monitoring fetal heart rate and promptly addressing any concerns.
- Collaborated with interdisciplinary healthcare team to develop comprehensive care plans for high-risk pregnancies.
- Collaborated with EMS and Childrens Hospital for Infant transfer both Ambulance and Helicopter for rural area delivery
- Took records of birthdates and times, baby weights, lengths, head circumferences and APGAR scores.
- Performed vital signs checks and administered vaccinations to infants following birth.
- Coached new mothers with breastfeeding techniques, postpartum self-care and infant care to promote easier transition into motherhood.
- Managed epidural analgesia infusions and monitored vital signs during labor and delivery.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
Nurse Special Procedure
Phelps Country Regional Medical Center
Rolla, MO
06.2001 - 09.2005
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
- Assisted multidisciplinary teams in Surgical Procedures
- Cross trained to Operating Room and PACU
- ACLS certified
Education
Bachelor of Science - Bachelor of Nursing
Central Methodist University
Park Hills, MO05.2011
Associate of Applied Science - Registered Nurse
Mineral Area College
Park Hills, MO05.2001
Skills
- Clinical Supervision
- Quality Improvement
- Critical Thinking
- Change Management
- Effective Communication
- Organizational Skills
- Department Management
Certification
- Lean Management Certification training, WASH univ 2023
- BLS 2023-2025
Timeline
Nursing Manager
BJC Behavioral Health
01.2021 - Current
Nursing Supervisor
BJC Behavioral Health
02.2018 - 01.2021
NurseCare Manager
BJC Behavioral Health
01.2015 - 02.2018
Mental Health Clinic Nurse
BJC Behavioral Health
02.2012 - 01.2015
High Risk Labor and Delivery Nurse
St Francis Medical Center
09.2009 - 02.2012
Labor and Delivery Nurse
Mineral Area Regional Medical Center
10.2007 - 12.2009
Nurse Special Procedure
Phelps Country Regional Medical Center
06.2001 - 09.2005
Bachelor of Science - Bachelor of Nursing
Central Methodist University
Associate of Applied Science - Registered Nurse
Mineral Area College