Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Heather Miller

Schenectady,NY

Summary

Versatile and dynamic professional with a proven track record at NYOH, adept in decision-making and utilizing comprehensive software knowledge. Demonstrated ability to lead teams and manage multifaceted tasks efficiently. Excelled in enhancing operational workflows and significantly improving patient coordination processes.

Overview

14
14
years of professional experience

Work History

Lead Scheduler

NYOH
Albany, NY
08.2012 - Current
  • Handle all aspects of new patient referrals, from verifying and inputting their personal information, medical, demographic, and insurance.
  • Review with attending physician(s) relevant patient information, to include all previous medical procedures and results for their review and analysis.
  • Coordinate with outside professional offices all aspects of the patients' information and care for the transfer of care and services.
  • Train new employees as they are hired, and fill in and cover for other schedulers when needed or when short-staffed.
  • As Lead Scheduler, I am available to cover most aspects of the office when needed or for an emergency.

Director of Pre-School

Parkside Preschool & Daycare
Menands, NY
02.2011 - 08.2012
  • Responsible for all communications with parents regarding the program.
  • Advertising for all aspects of the Center, from enrollments to employment.
  • Manage all staff and their classrooms, including classroom planning, project placement, staff time off, and arranging substitutes.
  • Responsible for the business office, financials, keeping track of and receiving payments, collections etc.

Education

Bachelor of Science - Elementary Education/Special Education

College of St. Rose
Albany, NY
05-2008

Associate of Science - Education/Liberal Sciences

Schenectady County Community College
Schenectady, NY
05-2005

Skills

  • Decision-making
  • Comprehensive knowledge of various software packages
  • Effective communication techniques
  • Adaptability to change effectively
  • Team leadership qualities
  • Ability to Multi-task proficiently

Affiliations

  • NYS Certified in CPR - infant, toddler & adult
  • Certification in Traumatic Crisis Intervention
  • Pop-Warner Cheerleading Coach

Timeline

Lead Scheduler

NYOH
08.2012 - Current

Director of Pre-School

Parkside Preschool & Daycare
02.2011 - 08.2012

Bachelor of Science - Elementary Education/Special Education

College of St. Rose

Associate of Science - Education/Liberal Sciences

Schenectady County Community College

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Heather Miller