Heather Miller
Gilmer,TX
Summary
Organized, dependable, and driven candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, and work in a fast paced environment.
Overview
17
17
years of professional experience
Work History
Chief Operating Officer
Mike Miller Directional Drilling
07.2018 - Current
- Oversee day-to-day operations to keep organization running
- Oversee day-to-day operations across multiple departments.
- Manage all accounting for the business, including but not limited to credits/debits and payroll.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines, managing insurance information, and filing all state and federal forms necessary.
Administrative Assistant
General Dynamics SATCOM Technologies
03.2010 - 09.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Conducted research for project proposals, compiling information that supported winning bids.
Service Department Administrative Assistant
Bobcat of Longview
01.2008 - 12.2009
- Provided exceptional customer service by promptly addressing equipment issues.
- Assisted customers in scheduling appointments, ensuring timely service delivery and overall satisfaction.
- Provided exceptional customer support, answering inquiries about services and helping customers make informed decisions.
- Resolved challenging customer complaints diplomatically, maintaining strong relationships while providing satisfactory solutions.
- Served as liaison between sales staff and service technicians during busy periods, ensuring smooth communication flow between departments.
- Established efficient workflow processes that reduced project turnaround times without compromising on quality or accuracy.
- Monitored technician productivity levels to allocate resources effectively and minimize wait times for customers seeking assistance.
- Maintained accurate documentation of all service activities, enhancing record-keeping and facilitating future reference.
Education
High School Diploma -
Gimler High School
Gilmer05-2000
Skills
- Operational strategy
- Financial management
- Data analysis
- Regulatory compliance
- Record keeping
- Customer service
- Vendor management
- Process improvement
- Employee training
- Conflict resolution
- Time management
- Operations management
- Cross-functional teamwork
- Strategic planning
- Executive leadership
- Compliance management
- Performance management
- Human resources management
- Risk management
- Operations oversight
- Business administration
- General management and administration
- Organizational development
- Marketing
- Financial oversight
- Employee motivation and performance
- Staff management
- Policies and procedures
- Budget planning
Timeline
Chief Operating Officer
Mike Miller Directional Drilling
07.2018 - Current
Administrative Assistant
General Dynamics SATCOM Technologies
03.2010 - 09.2011
Service Department Administrative Assistant
Bobcat of Longview
01.2008 - 12.2009
High School Diploma -
Gimler High School
Similar Profiles
Juvenal PerezJuvenal Perez
CDL Class A Driver at Drillworx Directional DrillingCDL Class A Driver at Drillworx Directional Drilling
Lukas ElliottLukas Elliott
Construction Foreman at United States Directional DrillingConstruction Foreman at United States Directional Drilling
Dan ChomiakDan Chomiak
MWD Field Engineer - Consultant at Pacesetter Directional DrillingMWD Field Engineer - Consultant at Pacesetter Directional Drilling