Summary
Overview
Work History
Education
Skills
Timeline
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Heather Miller

West Bloomfield,MI

Summary

Dynamic Human Resources Business Partner with a proven track record at Little Caesar Enterprises Inc., excelling in employee relations and strategic planning. Expert in compliance and policy development, I enhance workplace morale and productivity through effective communication and solutions-driven initiatives, fostering talent management and performance improvement across all organizational levels.


Overview

13
13
years of professional experience

Work History

Human Resources Business Partner

Little Caesar Enterprises Inc.
08.2020 - Current
  • Addresses colleague relations issues and recommends solutions to enhance morale and resolve concerns.
  • Monitors, audits, and investigates HR-related matters and regulations, including sexual harassment, discrimination, ADA, FMLA, Wage and Hour, EEOC, and DOL compliance.
  • Provides individual coaching to colleagues at all organizational levels on performance, misconduct, and policy violations, as needed.
  • Partners with senior leadership to identify and achieve departmental goals, improve workplace relationships, enhance morale, and increase productivity and retention.
  • Offers strategic insights and thought leadership on organizational and people-related initiatives, including department restructures, new leader assimilation, position creation, team building, and colleague development.
  • Develops and revises HR policies, practices, and procedures as necessary.
  • Assisted in developing and implementing company handbook and policy updates to ensure compliance and alignment with organizational goals.
  • Acts as a liaison between departments, including payroll, benefits, workers' compensation, and communications.
  • Communicates HR policies, procedures, and initiatives effectively to colleagues.
  • Educates, coaches, and collaborates with managers on performance management and employee development goals.
  • Delivers human resource business training to new franchisees to offer recommendations on HR practices, establishing a practical foundation for their operations.
  • Maintains the highest standards of confidentiality and sensitivity regarding all HR-related matters and information.
  • Provides advice and guidance to managers and supervisors on best practices, policies, and employment law.
  • Contributed to implementation of the Human Resources Information System across the Ilitch Companies, leading change management processes for the Applicant Tracking System (ATS).
  • Collaborated with the internal help desk to establish a streamlined process for remote colleagues to return company issued equipment and outlined offboarding processes.
  • Partnered with the payroll team for the rollout of company-wide payroll changes, ensuring a smooth transition that preserved the integrity of colleague payrolls without disruptions.
  • Led the relaunch of an internal fundraising program to support employees during unexpected financial hardships.
  • Established a foundation for colleague succession planning by assisting team members in creating their career profiles and identifying key steps for effective succession planning and career development goals.
  • Managed, mentored, and coached interns on multiple occasions, ensuring they had a meaningful experience while successfully meeting key project objectives.
  • Led key project initiatives for colleague events, coordinating logistics and activities to enhance colleague engagement and collaboration.
  • Conducts exit interviews with colleagues leaving company to gauge areas of success and opportunities for improvement.

Interim Human Resources Business Partner

Little Caesar Enterprises Inc.
01.2020 - 08.2020
  • Handled colleague relations issues and makes recommendations to resolve concerns and/or improve morale.
  • Monitored, audited and investigated HR related matters and regulations including, but not limited to sexual harassment, discrimination, ADA, FMLA, Wage and Hour, EEOC, DOL.
  • Provided individual coaching to colleagues at all organizational levels related to performance, misconduct and policy violations as needed.
  • Worked to develop and revise policies, practices, and procedures as needed.
  • Acted as a liaison between departments (payroll, benefits, workers compensation, communications etc.).
  • Responsible for the communication of all HR policies, procedures, and initiatives to colleagues.
  • Maintained the highest level of confidentiality and sensitivity to all HR related matters and information.
  • Provided advice and counsel to managers and supervisors regarding practices policies, policy, and employment law.
  • Created reports as necessary.
  • Assisted and planned events and programs as directed.

Recruiting Coordinator

Little Caesar Enterprises Inc.
12.2016 - 01.2020
  • Assisted the Director, Talent Management & Culture and the corporate recruiting team with a wide range of human resource related functions.
  • Assisted corporate recruiting team with staffing related activities including, I-9 processing, background checks, reference checks, and establishing and maintaining personnel files.
  • Created corporate new colleague orientation including creating content, coordinating presenters, coordinating new colleague activities and assisted and managed any new colleague inquiries.
  • Updated and overhauled the new colleague orientation and on-boarding processes to ensure that they aligned with Little Caesar's brand purpose.
  • Presented and trained colleagues on company history, policies and procedures, values and culture.
  • Coordinated materials and assisted Director, Talent Management & Culture and corporate recruiting team with on-boarding initiatives.
  • Reviewed, audited and edited staffing requests. Prepared staffing request packages and summary for Business Unit Review approvals. Updated and maintained corporate staffing report.
  • Coordinated work-space needs for new colleagues.
  • Assisted leaders with requests as applicable.
  • Ensured all files are maintained and in compliance with applicable procedures, policies or audit requirements.
  • Compiled spreadsheets, performed basic level analysis and assisted with and researched requests.
  • Performed administrative duties including but not limited to preparing meeting spaces and materials/handbooks, expense reports, scheduling meetings and conference rooms, etc.
  • Participated in team functions as requested, including planning company events.
  • Implemented and managed collegiate internship program by attending career/college fairs, cultivating relations with local and regional universities, recruiting candidates, scheduling interviews and overseeing hiring/on-boarding processes. Managed the 12 week program by scheduling meetings, tours and workshops to benefit the interns.

Corporate Recruiter

Ken's Beverage Inc.
07.2016 - 12.2016
  • Partnered with hiring manager to determine staffing needs for 22 offices nationwide.
  • Screened resumes, interviewed candidates, administered appropriate assessments, completed reference/background checks and made recommendations for the hire and delivered employment offers for both exempt and non-exempt position openings.
  • Creatively sourced and developed a pool of qualified applicants through the use of traditional and non traditional techniques including job boards, social media, cold-calling/direct sourcing, networking, job fairs and internet searches.
  • Developed new strategies and programs to attract qualified candidates.
  • Continuously built candidate pipeline and maintained responsibility for ongoing candidate relationship management.
  • Assisted with the interviewing scheduling process where necessary including gathering the candidate's availability and confirming the interview date, time and location.

Client Recruitment Specialist

Allegis Global Solutions
11.2015 - 06.2016
  • Implemented the sourcing strategy for each search, and sourced candidates for external job searches from networks, associations, approved websites, direct sources, the client's database and employee referrals.
  • Conducted web searches in compliance with OFCCP regulations.
  • In conjunction with the RRM and Hiring Manager, developed an effective compelling presentation to sell the job and client company to prospective candidates.
  • Proactively networked and sought out the right candidates in an expeditious and most cost effective manner.
  • Qualified candidates for cultural, financial and experience fit, utilizing behavioral based approach utilizing the screening criteria defined by the client.

Corporate Recruiter

Creative Breakthroughs Inc.
03.2015 - 10.2015
  • Used a variety of methods including boolean searches, LinkedIn Recruiter, Indeed, Monster, DiscoverOrg, social media strategy, career/college fairs, cold calls and other tactics to solicit interest in CBI career advancements.
  • Input, updated and organized all recruitment data.
  • Conducted employment meetings with hiring managers. Collaborated with HM's on customizing job posting strategy and interviewed team determination.
  • Managed Newton applicant tracking system and implemented Newton Gravity, employee referral program.
  • Negotiated offers to candidates, conducted reference/background checks, extended offers.
  • Created training materials and recruitment strategy presentations.
  • Attended IT Security conferences to promote CBI, recruit top talent and gain valuable networking connections with fellow professionals.
  • Recruited, hired and managed the collegiate internship program.

Recruiter

Global LT
03.2014 - 03.2015
  • Administered and executed recruitment processes in an effort to successfully hire qualified language trainers who meet the needs and training preferences of our clientele.
  • Proactively built candidate pipeline of new Language Trainers within our European, APAC and Americas regions using a mix of recruitment media such as online job-boards, social media, networking through local Universities and cold calling.
  • Screened resumes, interviewed, hired and trained new language trainers.
  • Managed offer process with successful negotiation skills and on-boarding of candidates.
  • Maintained a good rapport with new and current language training talent in order to provide future assistance as needed.
  • Assisted in ensuring a cost-effective recruiting operation.
  • Assisted with training any new in-house recruiters on the above processes.
  • Hired 179 Language Tutors during my time as recruiter at Global LT.

Assistant Recruiter

Global LT
10.2012 - 03.2015
  • Effectively utilized tools such as search engines, job boards, LinkedIn and social media channels to source Language Trainers for our clients.
  • Managed data-entry of qualified applicants into the talent database.
  • Vetted applicants and performed reference checks for potential candidates as well as assisted recruiting team with the initial phone interview screens to assess candidate's skill level, interest and cultural fit.
  • Resourced, pre-screened and performed first initial interview for several corporate positions and directed qualified candidates to the hiring manager.

Human Resources Administrative Assistant

Global LT
01.2012 - 10.2012
  • Oversaw all aspects of the hiring process for all of our independent contractors for departments within Global LT. Positions included Translators/Interpreters, Relocation Specialists and Cultural Trainers.
  • Screened candidates via CV review, conducted virtual interviews, and participated in face-to-face interviews if needed, as well as conducted any needed reference checks for both contracted and internal positions.
  • Maintained paper and electronic filing systems for talent records.
  • Assisted in any recruiting needed from all departments within Global LT.
  • Completed all hiring documents following company procedures.
  • Entered talent information into the company payroll database.

Education

Bachelor of Science - Applied Workplace Leadership

Northern Michigan University
Marquette, MI
12-2026

Skills

  • Strategic Planning
  • Employee Relations
  • Talent Management
  • Performance Management
  • Change Management
  • Compliance and Policy Development
  • Communication
  • HR Analytics
  • Solutions Driven
  • Detail Orientated
  • Strong Presentation Experience

Timeline

Human Resources Business Partner

Little Caesar Enterprises Inc.
08.2020 - Current

Interim Human Resources Business Partner

Little Caesar Enterprises Inc.
01.2020 - 08.2020

Recruiting Coordinator

Little Caesar Enterprises Inc.
12.2016 - 01.2020

Corporate Recruiter

Ken's Beverage Inc.
07.2016 - 12.2016

Client Recruitment Specialist

Allegis Global Solutions
11.2015 - 06.2016

Corporate Recruiter

Creative Breakthroughs Inc.
03.2015 - 10.2015

Recruiter

Global LT
03.2014 - 03.2015

Assistant Recruiter

Global LT
10.2012 - 03.2015

Human Resources Administrative Assistant

Global LT
01.2012 - 10.2012

Bachelor of Science - Applied Workplace Leadership

Northern Michigan University

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Heather Miller