Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Miller

Waterford,NY

Summary

Dynamic and compassionate professional with extensive experience at Loudonville Assisted Living Residence, excelling in resident support and emotional care. Proven ability to enhance resident satisfaction through effective communication and conflict resolution. Skilled in documentation and reporting, ensuring compliance with health and safety standards while fostering a safe and engaging environment.

Overview

2025
2025
years of professional experience

Work History

Resident Assistant

Loudonville Assisted Living Residence
  • Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
  • Assisted residents in preparing for activity and social programs.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted residents with daily dental and mouth care, bath functions, and hair care.
  • Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
  • Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
  • Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
  • Supported students experiencing mental health challenges by actively listening, offering resources, and connecting them with appropriate support services.
  • Coordinated maintenance requests with appropriate staff members to address facility issues in a timely manner.
  • Developed valuable life skills in residents, including time management, conflict resolution, and effective communication.
  • Ensured safe living environment, conducting regular safety checks and promptly addressing any violations.
  • Maintained detailed records of incidents and resolutions, contributing to overall improvement of dormitory policies.
  • Enforced policies and safety standards through building and room rounds.
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Responded to room transfers, incident reports, and maintenance requests.
  • Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.

Housekeeping Cleaner

Loudonville Assisted Living Residence
12.2024 - 01.2025
  • Worked with front desk to respond promptly to all guest requests.
  • Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
  • Communicated repair needs to maintenance staff.
  • Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
  • Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
  • Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
  • Promoted open communication with supervisors about any concerns or suggestions for improvement within the housekeeping department.
  • Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
  • Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
  • Maximized workspace efficiency by organizing housekeeping carts, storage closets, and supply areas on a regular basis.
  • Consistently met deadlines despite fluctuating workloads due to seasonal changes in occupancy rates at the property.
  • Reduced allergens and improved air quality by regularly dusting and vacuuming rooms, hallways, and common spaces.
  • Demonstrated flexibility by adapting to changes in schedules or room assignments when needed.
  • Ensured timely room turnovers for check-ins by efficiently cleaning assigned rooms according to hotel standards.
  • Upheld a professional appearance through adherence to grooming standards and wearing designated uniforms during shifts.
  • Kept inventory organized and well-stocked, ensuring necessary supplies were always available for efficient work completion.
  • Addressed guest complaints regarding room cleanliness promptly, resolving issues to ensure satisfaction.
  • Supported fellow housekeepers during busy periods or absences, fostering teamwork within the department.
  • Minimized waste while maintaining a clean space through diligent use of appropriate cleaning supplies and products.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Adhered to professional house cleaning checklist.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Dusted picture frames and wall hangings with cloth.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Verified cleanliness and organization of storage areas and carts.
  • Operated electronic backpack vacuums and floor sweepers.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Returned emptied garbage receptacles to proper locations.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Changed bed linens and collected soiled linens for cleaning.
  • Polished fixtures to achieve professional shine and appearance.
  • Sorted, laundered and put away various laundry items.
  • Handled requests for extra linens, toiletries and other supplies.

Sales Associate

Dollar Tree
01.2023 - 04.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Collaborated with team members to achieve monthly sales targets.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Developed strong rapport with customers and created positive impression of business.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Performed cash, card, and check transactions to complete customer purchases.

Kitchen Utility Worker

Brookdale Assisted Living
02.2017 - 12.2018
  • Enhanced team productivity by collaborating closely with co-workers, ensuring timely completion of tasks.
  • Reduced food waste with proper storage and rotation of ingredients to ensure freshness and costeffectiveness.
  • Improved kitchen efficiency by maintaining clean and organized workspaces for seamless food preparation.
  • Ensured high food safety standards by diligently following sanitation and cleanliness guidelines at all times.
  • Increased overall kitchen cleanliness, focusing on deep-cleaning tasks such as scrubbing floors, walls, and equipment surfaces regularly.
  • Streamlined dishwashing process, utilizing time-management skills to prioritize daily responsibilities effectively.
  • Assisted in training new staff members on best practices related to cleaning procedures, teamwork, and overall efficiency.
  • Delivered excellent customer service by promptly addressing concerns or special requests from diners.
  • Facilitated smooth transitions between meal services by efficiently setting up stations according to established guidelines.
  • Supported continuous workflow in the kitchen, assisting chefs with ingredient preparation as needed.
  • Contributed to a positive work environment, fostering strong relationships with team members and supervisors alike.
  • Maintained optimal inventory levels through regular assessment of supplies and effective communication with management.
  • Promoted a safe working environment through strict adherence to health codes and regulations within the kitchen workspace.
  • Optimized kitchen operations by regularly inspecting equipment for maintenance needs and reporting issues immediately to management.
  • Contributed to maintaining a high level of customer satisfaction by ensuring timely and accurate delivery of meals during busy shifts.
  • Assisted in minimizing kitchen downtime during peak hours, ensuring efficient meal preparation for customers.
  • Expedited food orders during busy periods by prepping ingredients ahead of time as directed by the head chef or supervisor.
  • Played an integral role in meeting special event demands, working closely with the kitchen team to execute menus to perfection.
  • Safeguarded guest satisfaction, adhering to dietary restrictions or allergy concerns when preparing meals in collaboration with other team members.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Unloaded food deliveries and stored items in proper locations for easy access.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Operated kitchen equipment in accordance with manufacturer instructions.
  • Transported food items from storage areas to kitchen for prepping.
  • Learned other teammates' work tasks to train as backup.
  • Cleaned and maintained work areas, equipment and utensils.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Assisted in setting up and breaking down kitchen stations.
  • Maintained composure and work quality while under stress.
  • Followed food safety practices and sanitation guidelines.
  • Stocked and rotated food items according to expiration dates.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Lifted and carried heavy materials.
  • Maintained high personal grooming standards and uniform presentation.
  • Pushed, pulled and transported large loads and objects.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Trained new staff on food preparation and safety procedures.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.

Personal Care Assistant

Private Home
06.2006 - 09.2007
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
  • Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
  • Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
  • Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
  • Promoted independence with structured routines and clear communication to support clients in their daily lives.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
  • Remained alert to problems or health issues of clients and competently responded.
  • Assisted clients with meal planning and preparation, taking into consideration dietary restrictions and preferences for optimal nutrition.
  • Assisted patients with self-administered medications.
  • Prevented injuries through diligent observation of the environment and prompt intervention when needed during mobility assistance tasks.
  • Planned activities to encourage movement, stretching, and strength building.
  • Provided respite care for families, allowing them the opportunity to recharge while ensuring their loved one received consistent quality care.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Recorded status and duties completed in logbooks for management.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Maintained strong connections within caregiver community to gain continuous knowledge.

Education

High School Diploma -

Shaker High School
Latham, NY
06.1998

Skills

  • Time management
  • Team player
  • Supportive
  • Activity planning

Timeline

Housekeeping Cleaner

Loudonville Assisted Living Residence
12.2024 - 01.2025

Sales Associate

Dollar Tree
01.2023 - 04.2023

Kitchen Utility Worker

Brookdale Assisted Living
02.2017 - 12.2018

Personal Care Assistant

Private Home
06.2006 - 09.2007

Resident Assistant

Loudonville Assisted Living Residence

High School Diploma -

Shaker High School

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Heather Miller