Heather Miller
Soddy Daisy,TN
Summary
Skilled sonography professional with solid experience in diagnostic imaging and patient care. Known for strong collaborative abilities and adaptability to changing needs. Expertise in operating sonographic equipment, analyzing results, and maintaining high standards. Reliable team member focused on achieving optimal patient outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager, Finance and Leasing
Transport Enterprise Leasing
01.2018 - 11.2023
- Assisted in the daily operations to ensure efficient workflow and productivity.
- Supported team members with training on operational procedures.
- Collaborated with cross-functional teams to streamline processes and procedures.
- Participated in problem-solving sessions to address operational challenges and improve performance efficiency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding, and training of new hires to fulfill business requirements.
- Developed and maintained relationships with leasing clientele.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Education
Associate of Science - Diagnostic Medical Sonography
Chattanooga College
Chattanooga, TN04-2027
Bachelor of Science - Pre-Medical/Biology
West Virginia State University
Charleston, WV05.2012
Skills
- Problem-solving
- Team leadership
- Diagnostic imaging
- Compassionate patient care
- PACS and DICOM systems
- Small parts sonography
- Abdominal sonography
- Professionalism and ethics
- Continuous learning mindset
- Color doppler imaging
- Sonographic physics principles
- Obstetric and gynecologic sonography
Clinical Experience
- Over 1000 hours of clinical rotations, with proficiency in abdominal, renal, gynecologic, vascular, and obstetric imaging.
- Skilled in using Gray Scale (2D), Color Doppler, Spectral Doppler, and M-Mode imaging.
- Experienced in patient care, ensuring comfort and safety, and in patient positioning to achieve optimal image results.
Certification
RDMS
BLS/CPR
Timeline
Operations Manager, Finance and Leasing
Transport Enterprise Leasing
01.2018 - 11.2023
Associate of Science - Diagnostic Medical Sonography
Chattanooga College
Bachelor of Science - Pre-Medical/Biology
West Virginia State University