Summary
Overview
Work History
Education
Skills
Policy Development Experience
Systemic Analysis Experience
Continuous Improvement Experience
Minimum Qualifications
Preferred Qualifications
Volunteer Experience
References
Project Management Experience
Core Technical Competencies
Websites
References
Timeline
Generic

Heather Miller-Nellermoe

Shoreview,MN

Summary

HR professional with extensive experience at Wells Fargo, specializing in talent and project management. Proven track record in enhancing employee relations and streamlining operational processes. Expertise in fostering team collaboration and improving organizational agility while ensuring compliance with employment laws.

Overview

28
28
years of professional experience

Work History

Framer's Helper

Michaels Arts and Crafts
Woodbury, MN
05.2024 - Current
  • Moved tools, supplies and equipment around the worksite as needed.
  • Checked measurements multiple times throughout each project to ensure accuracy.
  • Organized materials onsite according to instructions provided by the lead framer.
  • Built custom frames for artwork using a variety of materials, such as wood, metal, or plastic.
  • Managed the ordering process for new framing materials.
  • Handed out samples of different frame styles to clients for selection purposes.
  • Conducted quality control checks on all completed projects.
  • Inspected incoming shipments from vendors to verify accuracy of items received.
  • Provided excellent customer service throughout the sales process.
  • Mounted prints onto foam core board or other substrates using adhesives or corner clips.
  • Assisted customers in selecting appropriate matting and framing options for their artwork.
  • Attached protective backing to framed pieces.
  • Cleaned work area regularly to ensure a safe environment.
  • Provided excellent customer service through friendly interactions with clients.
  • Received customer orders, measured and cut mats and frames to size.
  • Installed wall-hanging hardware on the back of finished frames.
  • Calculated cost estimates based on materials used and time spent on each project.
  • Organized stockroom shelves according to product type and size.
  • Assembled picture frames with glazing, mouldings, hangers, and other components.
  • Packaged finished products safely for shipping or pick up by customers.
  • Conferred with clients and other interested parties regarding nature and content of artwork produced.
  • Worked alongside entire development team in energetic and creative environment.
  • Nurtured relationships with artists and other internal partners to create positive rapport for future projects.
  • Met tight schedules and deadlines for illustration projects.

Human Resource Business Partner

Metropolitan State University
03.2023 - 07.2023
  • Streamlining Human Resources programs to ensure the department is still above the competition.
  • Effectively communicating as a SME to personnel on questions relating to work, policies, procedure, and/or regulations.
  • Working diligently on projects daily.
  • Onboarding cycle for the new employees – organizing, completing orientation.
  • Compliant with State/Federal personnel files. Helped with making personnel files electronic.
  • Excellent verbal, written communication skills.
  • Bargaining Unit Contract Administration/Labor Relations for facilitators and employees.
  • Completing daily tasks effectively.

Employee Relations Consultant/Human Resources Technician 2

State of Minnesota – Department of Health
07.2022 - 01.2023
  • Updated policies and procedures.
  • Searched/researched the Rewards Program.
  • Expressed to the leadership team to increase teamwork collaboration.
  • Found missing Federal documents, added to electronic personnel files.
  • Executed payroll in SEMA4 database for Minnesota Department of Health.

STAR Client Services Consultant 3 Paycheck Protection Program (PPP)

Wells Fargo
01.2021 - 12.2021
  • PPP was for the small business owners to help them financially during the Covid pandemic.
  • Verified documentation, then submitted to the SBA for final approval.
  • Assisting customers in a financial manner.

STAR Implementation Consultant 3 Paycheck Protection Program (PPP)

Wells Fargo
01.2021 - 05.2021
  • Facilitated implementation of customer-driven changes within set deadlines while preserving superior quality.

Learning Process Specialist – Human Resources (HR)

Wells Fargo
01.2014 - 11.2020
  • Collaborated, provided support for all line of business, especially the Learning and Development Design team on building curriculum/curricula, courses, classes.
  • Led multiple teams for updating processes, procedures, and policies. Implementation of these.
  • Solving any small tech issue related to L & D, quick to problem resolution.
  • Led multiple projects, asked my upper leadership to lead due to my knowledge, skill, and drive.

Staffing Specialist – HR

Wells Fargo
09.2013 - 01.2014
  • Continuously worked with other recruiters on new hires, job offers, college recruiting.
  • Procedures, designed, and developed training.
  • Effectively learned (HRIS), Onboarding process.
  • Ensured interviewing process was compliant with all company policies.

Home Processing Specialist – Mortgage

Wells Fargo
04.2012 - 04.2013
  • Communicated effectively with the mortgage team and customers with new products, loan process, and answered their questions.
  • Build strong relationships with my customers/clients.
  • Resolved complex issues, problem solving and critical thinking skills.

Teller

Wells Fargo
02.2011 - 04.2012
  • Metrics. Staying on the top of list.
  • Balanced the drawer at the beginning and ending of the shift.
  • Built strong trusting relationships by customers succeeding financially.
  • Building strong relationships and professional ones through business leads.

Manager

Wal-Mart
08.1997 - 06.1999
  • 10 years of management experience in a high-volume environment. Strong leadership.
  • Developed, delivered custom training, customer service, professional development.
  • Knowledge of the POS and inventory software, including tracking of sales.
  • Knowledge with strategically knowing departments through tracking sales, analyze and evaluate reports of each product and knowing what product sells best throughout the year.
  • Utilized my team with daily retail operations, innovate and implement new procedure, ideas, thus becoming the training store.
  • Sourced, interviewed for potential job placement, set my own way to decrease turnover throughout the store as retail is normally high turnover.

Education

Bachelor of Science - Human Resources and Organizational Leadership

Rasmussen College
Oakdale, MN
01.2017

Skills

  • Career development and talent management
  • Critical thinking and analysis
  • Diversity and inclusion
  • Project management and scheduling
  • Union negotiation
  • Conflict resolution
  • Facilitation of meetings
  • Reliability and accountability
  • Compensation administration
  • Employment law compliance
  • Coaching and mentoring
  • Budget management
  • Ethical standards in practice
  • Team collaboration and communication
  • Organizational agility

Policy Development Experience

Policy development experience which includes developing, implementing, and overseeing policies, practices, and procedures.

Systemic Analysis Experience

Experience identifying and analyzing systemic and procedural problems that result in ineffective use of resources as well as in specific cases where intervention or facilitation is indicated.

Continuous Improvement Experience

Experience planning and executing continuous improvement (CI) projects using Six Sigma and other CI tools and methodology.

Minimum Qualifications

  • In depth knowledge of Finance Management, processes, standards, and principles.
  • Excellent interpersonal, verbal, and written communication skills to establish effective working relationships with and communicate necessary information to employees, managers, supervisors, customers, and peers.
  • Ability to plan strategically sufficient to visualize and articulate long-range goals and objectives, to provide directions and support to project teams, and to facilitate the planning and development process to achieve.
  • Ability to model and represent to staff agency values regarding diversity and inclusion.

Preferred Qualifications

  • Knowledge of Statewide Integrated Financial Tools (SWIFT), state procurement and contracts, and accounting principles sufficient to perform the job duties effectively.
  • Thorough knowledge of Governmental Accounting Standards Board (GASB) pronouncements; governmental accounting practices; and federal and state laws relating to governmental accounting.
  • Project management and/or continuous improvement certifications and/or formal training.
  • Advanced knowledge of business operations including leadership, analytical and financial principles, concepts, and methods.

Volunteer Experience

Crossroad Church, Youth Night and Nursery and Preschool, 2 times a week for over 5 years

References

Available Upon Request

Project Management Experience

Project management experience with full responsibility to design, plan, and manage projects, establish time and cost controls; monitor progress, and assess performance; and meet interim milestones and long-term objectives.

Core Technical Competencies

MS Office (Excel, PowerPoint, Word, Outlook, Access, SharePoint), SVP, Hogan, LPS, LIS, LIST, Centra (LMS Manager| Administrator), testing sites - UAT and LTE, CMS, RES Direct, Credco, Access, Online Recruiting, Staff Management, First Advantage, CARCO, PeopleSoft, FMLA, ADA, Federal, State and Local, Learning and Development, Management Skills, Educating and Training, Sourcing, Organizational Leadership

References

References available upon request.

Timeline

Framer's Helper

Michaels Arts and Crafts
05.2024 - Current

Human Resource Business Partner

Metropolitan State University
03.2023 - 07.2023

Employee Relations Consultant/Human Resources Technician 2

State of Minnesota – Department of Health
07.2022 - 01.2023

STAR Client Services Consultant 3 Paycheck Protection Program (PPP)

Wells Fargo
01.2021 - 12.2021

STAR Implementation Consultant 3 Paycheck Protection Program (PPP)

Wells Fargo
01.2021 - 05.2021

Learning Process Specialist – Human Resources (HR)

Wells Fargo
01.2014 - 11.2020

Staffing Specialist – HR

Wells Fargo
09.2013 - 01.2014

Home Processing Specialist – Mortgage

Wells Fargo
04.2012 - 04.2013

Teller

Wells Fargo
02.2011 - 04.2012

Manager

Wal-Mart
08.1997 - 06.1999

Bachelor of Science - Human Resources and Organizational Leadership

Rasmussen College