Heather Mills
Oklahoma City,OK
Summary
Accomplished healthcare professional with a proven track record at several system hospitals, enhancing patient care through critical thinking and emergency medical treatment. Skilled in grant administration and monitoring, I significantly cut service turnaround times from 40 days to less than 5, showcasing my ability to prioritize tasks and drive results efficiently. I am looking to transition my career from patient care to leadership, research and even possibly into law or an executive role. I am currently enrolled in a bachelors program at the University of Oklahoma.
Overview
25
25
years of professional experience
Work History
Emergency Department RN
St. Francis Hospital
Muskogee, OK
07.2023 - 05.2024
- Regularly attended continuing education classes and workshops, staying up-to-date with the latest advancements in emergency nursing practices and patient care techniques.
- Maintained compliance with hospital policies and procedures, adhering to strict infection control practices to reduce the spread of disease.
- Consistently maintained accurate electronic health records, promoting seamless coordination of care among healthcare providers.
- Served as a liaison between physicians, patients, and families, fostering open communication channels during challenging medical situations.
- Administered medications and treatments as prescribed by physicians.
- Managed critical patient situations by utilizing advanced cardiac life support and trauma nursing skills.
- Conducted thorough physical assessments on each patient upon arrival, identifying urgent needs or potential complications requiring immediate attention.
Clinic RN and Diabetes Education Coordinator
Oak Street Health
Oklahoma City, OK
06.2022 - 05.2023
- Evaluated patient outcomes and adjusted nursing care plans as needed for optimal progression toward health goals.
- Participated in continuous professional development opportunities to stay current on industry trends and advancements in nursing practice.
- Enhanced patient care by conducting thorough assessments and developing individualized nursing plans.
- Conducted regular chart audits for accuracy and compliance with regulatory standards, minimizing risk of errors or omissions in documentation.
- Coordinated referrals to specialists as needed for further evaluation or treatment of complex medical conditions beyond the scope of primary care services offered within the clinic setting.
- Educated patients on disease prevention, medication administration, and self-care techniques to optimize health outcomes.
- Collaborated with interdisciplinary teams for comprehensive patient care planning and implementation.
- Implemented evidence-based practice guidelines to enhance overall quality of care within the clinic setting.
- Managed inventory of medical supplies within the clinic setting, ensuring adequate stock levels for uninterrupted patient services.
- Maintained patient confidentiality and adhered to HIPAA regulations in all aspects of clinical practice, safeguarding sensitive information.
- Educated patients, families and caregivers about conditions and treatments.
- Verified work of subordinates against quality guidelines.
- Delegated patient care responsibilities to nursing assistants and student nurses.
- Evaluated patient histories, complaints, and current symptoms.
Patient Services Director
Health Allaiance For The Uninsured
Oklahoma City, OK
08.2020 - 04.2022
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Contributed to the development of annual fundraising strategies by identifying new sources of funding opportunities.
- Facilitated successful project implementation by providing ongoing support and technical assistance to grantees.
- Presented findings from comprehensive data analyses to inform decision-making by organizational leadership, leading to more strategic grant allocation.
- Streamlined grant reporting processes, resulting in more accurate and timely submissions to funders.
- Mentored staff members in best practices
- Served as a liaison between the organization and external partners that supported ongoing collaboration.
- Identified areas for improvement within the organization's current mission
- Guided policy updates and shepherded operational needs through administrative processes.
- Performed Grant program data collection and analysis as well as reporting
- Successfully transitioned program from manual to digital in first three months as director
- Cut turn around time on services from greater than 40 days to less than 5 days
- Wrote policy and performed process mapping for the program's continued efficiency
Cardiac Cath Lab Registered Nurse
SSM St. Anthony Hospital
Oklahoma City, OK
06.2019 - 02.2022
- Assisted physicians with diagnostic and interventional procedures, ensuring optimal patient care and safety.
- Minimized complications by identifying and responding to emergent situations promptly and efficiently.
- Improved patient outcomes by providing high-quality nursing care in the Cardiac Cath Lab setting.
- Enhanced patient care by effectively monitoring vital signs and hemodynamic parameters during procedures.
- Assisted in an effort to research and streamlinen protocol orders for the cath lab
- Circulated on structural heart, TCAR, and Electophysiology cases
Accounts Payable Manager and Marketing Assistant
Drive Train Specialists, Inc
Oklahoma City, OK
06.1999 - 08.2020
- Managed accurate and timely processing of several hundred invoices per month.
- Reduced payment discrepancies with thorough invoice review, analysis, and reconciliation efforts.
- Reviewed monthly expense reports for accuracy, identifying opportunities for cost savings and efficiencies.
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Manually reconciled up to $9 mil in accounts for three locations, including coding expenses.
- Assisted with market research and an effort to better identify our customer
Education
Associate of Science - Nursing
Oklahoma City Community College
Oklahoma City, OK05.2011
Skills
- Triage and Assessment
- EKG Interpretation
- Emergency medical treatment
- Airway Management
- Prioritization of tasks
- Grant administration and monitoring
- Grant writing and research
- Process mapping
- Policy writing
- Most EHR systems including Epic
- Most office software and machines
- Accounting skills
- Trauma Nursing
- Privacy and confidentiality
- Medical Records Management
- Regulatory Compliance
- Attention to Detail
- Critical Thinking
Timeline
Emergency Department RN
St. Francis Hospital
07.2023 - 05.2024
Clinic RN and Diabetes Education Coordinator
Oak Street Health
06.2022 - 05.2023
Patient Services Director
Health Allaiance For The Uninsured
08.2020 - 04.2022
Cardiac Cath Lab Registered Nurse
SSM St. Anthony Hospital
06.2019 - 02.2022
Accounts Payable Manager and Marketing Assistant
Drive Train Specialists, Inc
06.1999 - 08.2020
Associate of Science - Nursing
Oklahoma City Community College