Heather Mills
Oklahoma City,OK
Summary
Accomplished healthcare professional with a proven track record at several system hospitals, enhancing patient care through critical thinking and emergency medical treatment. Skilled in grant administration and monitoring, I significantly cut service turnaround times from 40 days to less than 5, showcasing my ability to prioritize tasks and drive results efficiently. I am looking to transition my career from patient care to leadership, research and even possibly into law or an executive role. I am currently enrolled in a bachelors program at the University of Oklahoma.
Overview
25
25
years of professional experience
Work History
Emergency Department RN
St. Francis Hospital
07.2023 - 05.2024
- Regularly attended continuing education classes and workshops, staying up-to-date with the latest advancements in emergency nursing practices and patient care techniques.
- Maintained compliance with hospital policies and procedures, adhering to strict infection control practices to reduce the spread of disease.
- Consistently maintained accurate electronic health records, promoting seamless coordination of care among healthcare providers.
- Served as a liaison between physicians, patients, and families, fostering open communication channels during challenging medical situations.
- Administered medications and treatments as prescribed by physicians.
- Managed critical patient situations by utilizing advanced cardiac life support and trauma nursing skills.
- Conducted thorough physical assessments on each patient upon arrival, identifying urgent needs or potential complications requiring immediate attention.
Clinic RN and Diabetes Education Coordinator
Oak Street Health
06.2022 - 05.2023
- Evaluated patient outcomes and adjusted nursing care plans as needed for optimal progression toward health goals.
- Participated in continuous professional development opportunities to stay current on industry trends and advancements in nursing practice.
- Enhanced patient care by conducting thorough assessments and developing individualized nursing plans.
- Conducted regular chart audits for accuracy and compliance with regulatory standards, minimizing risk of errors or omissions in documentation.
- Coordinated referrals to specialists as needed for further evaluation or treatment of complex medical conditions beyond the scope of primary care services offered within the clinic setting.
- Educated patients on disease prevention, medication administration, and self-care techniques to optimize health outcomes.
- Collaborated with interdisciplinary teams for comprehensive patient care planning and implementation.
- Implemented evidence-based practice guidelines to enhance overall quality of care within the clinic setting.
- Managed inventory of medical supplies within the clinic setting, ensuring adequate stock levels for uninterrupted patient services.
- Maintained patient confidentiality and adhered to HIPAA regulations in all aspects of clinical practice, safeguarding sensitive information.
- Educated patients, families and caregivers about conditions and treatments.
- Verified work of subordinates against quality guidelines.
- Delegated patient care responsibilities to nursing assistants and student nurses.
- Evaluated patient histories, complaints, and current symptoms.
Patient Services Director
Health Allaiance For The Uninsured
08.2020 - 04.2022
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Contributed to the development of annual fundraising strategies by identifying new sources of funding opportunities.
- Facilitated successful project implementation by providing ongoing support and technical assistance to grantees.
- Presented findings from comprehensive data analyses to inform decision-making by organizational leadership, leading to more strategic grant allocation.
- Streamlined grant reporting processes, resulting in more accurate and timely submissions to funders.
- Mentored staff members in best practices
- Served as a liaison between the organization and external partners that supported ongoing collaboration.
- Identified areas for improvement within the organization's current mission
- Guided policy updates and shepherded operational needs through administrative processes.
- Performed Grant program data collection and analysis as well as reporting
- Successfully transitioned program from manual to digital in first three months as director
- Cut turn around time on services from greater than 40 days to less than 5 days
- Wrote policy and performed process mapping for the program's continued efficiency
Cardiac Cath Lab Registered Nurse
SSM St. Anthony Hospital
06.2019 - 02.2022
- Assisted physicians with diagnostic and interventional procedures, ensuring optimal patient care and safety.
- Minimized complications by identifying and responding to emergent situations promptly and efficiently.
- Improved patient outcomes by providing high-quality nursing care in the Cardiac Cath Lab setting.
- Enhanced patient care by effectively monitoring vital signs and hemodynamic parameters during procedures.
- Assisted in an effort to research and streamlinen protocol orders for the cath lab
- Circulated on structural heart, TCAR, and Electophysiology cases
Accounts Payable Manager and Marketing Assistant
Drive Train Specialists, Inc
06.1999 - 08.2020
- Managed accurate and timely processing of several hundred invoices per month.
- Reduced payment discrepancies with thorough invoice review, analysis, and reconciliation efforts.
- Reviewed monthly expense reports for accuracy, identifying opportunities for cost savings and efficiencies.
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Manually reconciled up to $9 mil in accounts for three locations, including coding expenses.
- Assisted with market research and an effort to better identify our customer
Education
Associate of Science - Nursing
Oklahoma City Community College
Oklahoma City, OK05.2011
Skills
- Triage and Assessment
- EKG Interpretation
- Emergency medical treatment
- Airway Management
- Prioritization of tasks
- Grant administration and monitoring
- Grant writing and research
- Process mapping
- Policy writing
- Most EHR systems including Epic
- Most office software and machines
- Accounting skills
- Trauma Nursing
- Privacy and confidentiality
- Medical Records Management
- Regulatory Compliance
- Attention to Detail
- Critical Thinking
Timeline
Emergency Department RN
St. Francis Hospital
07.2023 - 05.2024
Clinic RN and Diabetes Education Coordinator
Oak Street Health
06.2022 - 05.2023
Patient Services Director
Health Allaiance For The Uninsured
08.2020 - 04.2022
Cardiac Cath Lab Registered Nurse
SSM St. Anthony Hospital
06.2019 - 02.2022
Accounts Payable Manager and Marketing Assistant
Drive Train Specialists, Inc
06.1999 - 08.2020
Associate of Science - Nursing
Oklahoma City Community College
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