Heather Mingle
Punxsutawney,PA
Summary
Hardworking and reliable with strong written and verbal communication skills and excellent time management abilities. Highly organized, proactive and punctual with team-oriented mentality.
Overview
15
15
years of professional experience
1
1
Certification
Work History
HR Assistant
Amazon.com, Inc. or its affiliates
Seattle, WA
02.2022 - Current
- Handled sensitive and confidential employee information with complete discretion.
- Processed employee status changes, keeping human resources systems and employee records up to date.
- Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
- Guided employees through automated self-service platform for real-time attendance tracking and queries.
- Drove employee feedback to deliver information to management for corrective action.
- Coordinated with department heads to ensure compliance with corporate policies and procedures.
- Provided advice on HR related topics such as compensation levels, performance reviews and disciplinary actions.
- Responded to inquiries from employees regarding various human resources issues such as benefits eligibility or policy interpretation.
MHLS Mentor (Acting Role)
Amazon.com, Inc. or its affiliates
Seattle, WA
10.2023 - 05.2024
- Drafted documents, such as user manuals and training materials, to ensure accuracy of content.
- Provided subject matter expertise and guidance to cross-functional teams.
- Analyzed existing processes and procedures to identify opportunities for improvement.
- Mentored junior staff members on best practices.
- Organized client meetings to provide project updates.
- Analyzed key performance indicators to identify effective strategies.
- Investigated customer complaints in order to determine root cause then implemented corrective action plans accordingly.
- Offered one-on-one support for team members and managers to drive continuous improvement.
Scheduling Coordinator
TLC Staffing
Punxsutaney, PA
10.2020 - 07.2021
- Managed schedules of team of 50+ personnel to keep shifts properly staffed.
- Maintained 24 hour availability to receive call offs and find appropriate coverage for shifts.
- Developed professional relationships with employees as well as staff at facilities that we serviced.
- Kept a detailed list of each employee as well as their availabilities.
Insurance Account Representative
Scott Vanleer- State Farm Agent
Punxsutawney, PA
03.2018 - 10.2020
- Presented and clearly explained insurance policy options based on clients' needs and goals.
- Verified details with policyholders and requested additional information.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Cultivated professional relations to establish long-term profitable partnerships.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Residential Service Worker
Lifestyle Support Services
Elmora, PA
11.2015 - 03.2018
- Maintained thorough and accurate records outlining program operations and participant progress.
- Collaborated with social workers to support patients.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Observed safety protocols to minimize accidents and spread of disease.
- Built and maintained strong relationships with patients.
- Evaluated patient behavior and reported changes to clinical team.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our patients.
- Prioritized and organized tasks to efficiently.
- Juggled multiple projects and tasks to ensure high quality care.
Licensed Massage Therapist
Evidence Based Chiropractic
Indiana, PA
04.2011 - 10.2015
- Performed therapeutic pregnancy, sports, deep tissue and Swedish massage on clients.
- Collected detailed client information to create individualized plans to relieve pain, improve circulation, rehabilitate injuries and increase relaxation.
- Gave clients individualized suggestions for stretching, strengthening, postural and relaxation techniques.
- Employed trigger point therapy to relieve specified areas of pain or dysfunction.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Handled cash and credit card payments daily with consistent accuracy.
- Double-checked inventories and staff stocking of treatment and sale areas.
Customer Service Representative
TRG Customer Solutions
Indiana, PA
02.2009 - 04.2011
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Delivered service and support to each customer, paving way for future business opportunities.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assessed customer account information to determine current issues and potential solutions.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Education
Bachelor of Science - Human Resource Management
Western Governer's University
05.2025
Certification - Massage Therapy
Sanford Brown University
Monroeville, PA10.2008
High School Diploma -
Penns Manor Jr/Sr High School
Clymer, PA06.2006
Skills
- Skilled in Microsoft Office
- Scheduling
- Customer engagement and support
- Customer relations understanding
- Administrative duties
- Documentation skills
- Time management skills
- Superb active listening abilities
- Phone inquiries
- Verbal and written communication
Certification
- PA Property and Casualty Insurance License - 2018
Timeline
MHLS Mentor (Acting Role)
Amazon.com, Inc. or its affiliates
10.2023 - 05.2024
HR Assistant
Amazon.com, Inc. or its affiliates
02.2022 - Current
Scheduling Coordinator
TLC Staffing
10.2020 - 07.2021
Insurance Account Representative
Scott Vanleer- State Farm Agent
03.2018 - 10.2020
Residential Service Worker
Lifestyle Support Services
11.2015 - 03.2018
Licensed Massage Therapist
Evidence Based Chiropractic
04.2011 - 10.2015
Customer Service Representative
TRG Customer Solutions
02.2009 - 04.2011
Bachelor of Science - Human Resource Management
Western Governer's University
Certification - Massage Therapy
Sanford Brown University
High School Diploma -
Penns Manor Jr/Sr High School
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