Heather Miranda
Terrell
Summary
Flexible hard worker ready to learn and contribute to team success.
Compassionate professional in healthcare, particularly skilled in providing exceptional home care support. Known for productivity and efficiency in task completion, ensuring comfort and well-being of clients. Specialized skills include patient mobility assistance, basic medical monitoring, and personalized care plan adherence. Excel in empathy, communication, and patience, using these soft skills to enhance client satisfaction and trust.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
20
20
years of professional experience
1992
1992
years of post-secondary education
Work History
School Bus Driver
Goldstar
Terrell
09.2024 - Current
- Operated school bus safely, ensuring timely transport for students.
- Conducted routine vehicle inspections to maintain safety standards.
- Assisted students with boarding and exiting the bus securely.
- Managed student behavior during transit to ensure a safe environment.
- Documented incidents and reported concerns to management promptly.
- Participated in training sessions to enhance driving skills and safety awareness.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Monitored student behavior on the bus and enforced rules consistently.
Home Health Caregiver
Aa Care Services
San Antonio
06.2023 - 08.2024
- Provided personal care assistance to clients in daily living activities.
- Administered medications and monitored client health conditions regularly.
- Assisted clients with mobility and physical exercises to enhance well-being.
- Maintained accurate records of client progress and health status updates.
- Communicated effectively with clients and families regarding care needs.
- Trained new caregivers on best practices for client care and safety protocols.
- Maintained a clean and safe environment for the client; changing bed linens, cleaning bathrooms, vacuuming carpets, washing dishes, laundry.
- Assisted clients with mobility issues by providing support for walking, transferring from bed to chair.
- Assessed the physical condition of clients on an ongoing basis including reporting any changes in health status to supervisor.
- Demonstrated compassion and respect for all clients while maintaining professional boundaries at all times.
- Monitored patient vital signs and reported changes to physician or nurse.
- Observed safety precautions related to infection control practices in all areas where duties are performed.
- Responded quickly and appropriately to emergency situations involving assigned patients.
Manager
Domino's Pizza
Terrell
07.2021 - 06.2023
- Supervised daily operations to ensure efficient pizza preparation and delivery.
- Managed team schedules to optimize labor efficiency during peak hours.
- Trained new staff on food safety and customer service protocols.
- Conducted performance evaluations to guide employee development and mentorship.
- Resolved customer complaints promptly to maintain high satisfaction levels.
School Bus Driver
Goldstar
Terrell
09.2019 - 07.2021
- Operated school bus safely, ensuring timely transport for students.
- Conducted routine vehicle inspections to maintain safety standards.
- Assisted students with boarding and exiting the bus securely.
- Adhered to traffic laws and regulations during bus operations.
- Managed student behavior during transit to ensure a safe environment.
- Participated in training sessions to enhance driving skills and safety awareness.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Monitored student behavior on the bus and enforced rules consistently.
- Followed all safety protocols when transporting students with special needs or disabilities.
School Bus Driver
Ysleta Independent School District
El Paso
01.2016 - 05.2019
- Operated school bus safely, ensuring timely transport for students.
- Conducted routine vehicle inspections to maintain safety standards.
- Assisted students with boarding and exiting the bus securely.
- Adhered to traffic laws and regulations during bus operations.
- Managed student behavior during transit to ensure a safe environment.
- Documented incidents and reported concerns to management promptly.
- Participated in training sessions to enhance driving skills and safety awareness.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Monitored student behavior on the bus and enforced rules consistently.
Home Health Caregiver
Practical care
Louisville
10.2005 - 07.2011
- Provided personal care assistance to clients in daily living activities.
- Administered medications and monitored client health conditions regularly.
- Assisted clients with mobility and physical exercises to enhance well-being.
- Collaborated with healthcare professionals to develop care plans for clients.
- Maintained accurate records of client progress and health status updates.
- Maintained a clean and safe environment for the client; changing bed linens, cleaning bathrooms, vacuuming carpets, washing dishes, laundry.
- Assessed the physical condition of clients on an ongoing basis including reporting any changes in health status to supervisor.
- Demonstrated compassion and respect for all clients while maintaining professional boundaries at all times.
- Monitored patient vital signs and reported changes to physician or nurse.
- Promoted positive morale among patients by providing emotional support during difficult times.
- Observed safety precautions related to infection control practices in all areas where duties are performed.
- Responded quickly and appropriately to emergency situations involving assigned patients.
- Administered medications as directed and documented medication administration in accordance with established policies and procedures.
- Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
- Developed individualized care plans based on assessments of clients' needs and preferences.
Education
Medical Billing - Medical Billing
Allied American University
Laguna Beach, CA 08.2015 - 01.2016
Greensburg Christian Academy
Greensburg , InSkills
- Vehicle operation
- Safety inspection
- Child supervision
- Incident reporting
- Compliance monitoring
- Health assessment
- Client care
- Team management
- Effective communication
- Problem solving
- Time management
- Detail orientation
- Conflict resolution
- Student supervision
- Great attitude
- Special needs assistance
- Effective communication skills
- Punctuality
- Dependable and reliable
- Medication administration
- Health monitoring
- Individualized care planning
- Emergency response
- Team leadership
Timeline
School Bus Driver
Goldstar
09.2024 - Current
Home Health Caregiver
Aa Care Services
06.2023 - 08.2024
Manager
Domino's Pizza
07.2021 - 06.2023
School Bus Driver
Goldstar
09.2019 - 07.2021
School Bus Driver
Ysleta Independent School District
01.2016 - 05.2019
Medical Billing - Medical Billing
Allied American University
08.2015 - 01.2016
Home Health Caregiver
Practical care
10.2005 - 07.2011
Greensburg Christian Academy