Heather Mistry
Raleigh,NC
Summary
Dynamic customer service professional with a proven track record at Kisco Senior Living, excelling in database management and employee training. Successfully enhanced operational efficiency and mentored new hires, fostering a collaborative environment. Adept at troubleshooting issues and maintaining accurate inventory, ensuring exceptional service delivery and resident satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Kisco Senior Living
Raleigh, NC
05.2023 - Current
- Presented existing and prospective residents with valuable service or product information to aid in decision-making.
- Developed and implemented strategies to increase executive efficiency.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Created reservations and signed residents up for daily and future activities.
- Updated and maintained databases with current information.
Title Clerk
Leith Automotive
Raleigh, NC
12.2022 - 04.2023
- Coordinated with other departments to resolve issues related to titling process.
- Maintained records of all transactions in a computer database.
- Processed and maintained title files, implementing security measures to protect data.
- Performed title searches, ordered reports, and obtained clearance documents.
- Processed applications for new titles, transfers and duplicate titles.
Teller
Coastal Federal Credit Union
Raleigh, NC
08.2017 - 11.2022
- Performed transactional, operational, and member support tasks through knowledge of credit union procedures and products.
- Trained new tellers on how to answer calls and assist members with transactions.
- Leveraged member service and sales abilities to consistently meet performance goals.
- Ordered checks, placed stop-payment orders, and conducted additional special services for members.
- Resolved problems or discrepancies concerning members' accounts.
- Maintained confidentiality of all member records and information according to company policies.
Skills
- Customer service
- Database management
- Inventory management
- Employee training
- Troubleshooting issues
- Document processing
Timeline
Customer Service Representative
Kisco Senior Living
05.2023 - Current
Title Clerk
Leith Automotive
12.2022 - 04.2023
Teller
Coastal Federal Credit Union
08.2017 - 11.2022
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