Heather Moe
Longview
Summary
Dynamic retail supervisor with a proven track record at PeaceHealth St. John Medical Center, excelling in inventory control and customer service management. Enhanced workflow efficiency, resulting in reduced wait times, while fostering team development through effective training. Committed to achieving goals and maintaining high standards in a fast-paced environment.
Diligent Store Manager with robust background in retail supervision and team leadership. Successfully managed store operations and enhanced customer satisfaction through strategic inventory control and staff training. Demonstrated proficiency in conflict resolution and sales optimization.
Overview
26
26
years of professional experience
Work History
Retail Supervisor
PeaceHealth St. John Medical Center
01.2023 - 12.2025
- Supervised daily retail operations, ensuring compliance with policies and procedures.
- Trained and mentored new staff on customer service protocols and inventory management systems.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times for patients.
- Monitored inventory levels, coordinating restocking efforts to maintain optimal product availability.
- Resolved customer inquiries and complaints, fostering positive relationships through effective communication.
- Conducted performance evaluations and provided feedback to team members to encourage professional development.
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
Patient Access Representative
PeaceHealth St. John Medical Center
09.2020 - 01.2023
- Facilitated patient check-in processes, ensuring accurate data collection and verification.
- Coordinated insurance verification and eligibility checks for diverse patient populations.
- Assisted patients in navigating healthcare services, enhancing overall patient experience.
- Managed appointment scheduling, optimizing clinic workflow and reducing wait times.
- Collaborated with clinical teams to address patient inquiries, fostering effective communication across departments.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Food Service Worker
PeaceHealth St. John Medical Center
09.2018 - 09.2020
- Prepared and served meals adhering to strict dietary guidelines for patient care.
- Maintained cleanliness and organization of food service areas to ensure compliance with health standards.
- Collaborated with kitchen staff to optimize workflow and enhance meal delivery efficiency.
- Assisted in inventory management, tracking supplies, and minimizing waste through efficient usage practices.
- Streamlined food preparation processes, reducing waiting times during peak hours without compromising quality.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
Manager
Hillcrest Store
08.1999 - 09.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Operated espresso machines and brewing equipment to maintain product quality.
Education
High School Diploma -
Winlock High Scool
Winlock, WA01-1997
Skills
- Task delegation
- Store organization
- Inventory control
- Staff training and development
- Customer service management
- Scheduling and timekeeping
- Cash handling oversight
- Goal setting and achievement
- Employee training
- Multitasking and prioritizing
- Retail operations
- Policy enforcement
- Superior work ethic
Timeline
Retail Supervisor
PeaceHealth St. John Medical Center
01.2023 - 12.2025
Patient Access Representative
PeaceHealth St. John Medical Center
09.2020 - 01.2023
Food Service Worker
PeaceHealth St. John Medical Center
09.2018 - 09.2020
Manager
Hillcrest Store
08.1999 - 09.2018
High School Diploma -
Winlock High Scool