Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
LANGUAGE
INTERESTS
Timeline
Generic

Heather Monaco

Manteca,CA

Summary

Customer-oriented bartender possessing exceptional pouring and hospitality skills paired with in-depth understanding of mixing ratios. Prepares and serves drinks for guests and preserves bar's cleanliness. Maintains positive attitude and great sense of humor during peak hours. Dedicated professional with demonstrated strengths in customer service, time management and efficiency. First rate at troubleshooting problems and building successful solutions. Excellent communicator with strong background cultivating positive relationships and exceeding goals. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered a hardworking, ethical and detail-oriented team player.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Bartender

Great Wolf Lodge
12.2021 - 01.2023
  • Greeted guests with a warm and inviting welcome.
  • Promoted fun and friendly atmosphere for guests and team members.
  • Recommended current products and limited promotions.
  • Trained new staff on bartending and serving techniques and customer interaction standards.
  • Developed strong relationships with guests, enhancing overall experience through personalized service.
  • Tracked food and drinks, processing payments using POS system.
  • Complied with strict sanitation standards for equipment, surfaces and glassware.

Bartender/Server

Chili's Grill & Bar
05.2009 - 02.2020
  • Demonstrated hospitality and customer service while greeting tables.
  • Trained new servers in company policies, guest service standards and best practices.
  • Listened to guest needs and responded promptly for personalized service.
  • Restocked service stations to maximize availability.
  • Satisfied customers with fast, friendly food service.
  • Reconciled cash tills from dining sales as part of closing duties.
  • Maintained cleanliness and organization of bar area to enhance customer experience.

Bartender

El Charro Mexican Food & Cantina
08.2018 - 01.2020
  • Engaged guests with friendly conversation to build loyalty and encourage repeat business.
  • Followed alcohol awareness procedures to prevent intoxication and deal with intoxicated guests.
  • Collaborated with kitchen staff to create seasonal drink menus aligned with culinary offerings.
  • Recommended current products and limited promotions to upsell beverage orders.
  • Backed up servers by preparing cocktails for dining area guests.
  • Tracked drinks and processed payments using POS system.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Education

Diploma - General

Tracy H.S.
Tracy, CA
05.1998

Skills

  • Customer service
  • Accountable
  • Time Management
  • Organized
  • Strong multitasking
  • Outgoing personality
  • Cleanliness and hygiene
  • Service-oriented mindset
  • Suggestive selling
  • Safe food handling procedures

Accomplishments

    I received employee of the month six times over the period of ten years.

    Top in sales in all competitions, margaritas, add ons, up selling .

    I organized a team walk/run with benefits going to St judes.

    As a team building exercise I organized and coached our staff's annual softball tournament for ten years.

Certification

Food handlers certificate

Ca RBS certificate

LANGUAGE

English
Fluent

INTERESTS

Family, Volunteering, Sports, Travel

Timeline

Bartender

Great Wolf Lodge
12.2021 - 01.2023

Bartender

El Charro Mexican Food & Cantina
08.2018 - 01.2020

Bartender/Server

Chili's Grill & Bar
05.2009 - 02.2020

Diploma - General

Tracy H.S.

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