Heather Monroe
Abilene,TX
Summary
Dynamic Executive Director with a proven track record at Hamlin Housing Authority, excelling in strategic planning and community engagement. Successfully enhanced organizational efficiency and secured funding by complying with the Federal Government. Championed diversity initiatives while fostering a collaborative culture, resulting in improved staff morale and reduced turnover.
Overview
21
21
years of professional experience
Work History
Executive Director
Hamlin Housing Authority
01.2011 - 10.2022
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Built relationships with donors, government officials and other organizations to secure funding and support for organization.
- Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
- Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Championed diversity, equity, and inclusion efforts within the organization to create a more inclusive work environment.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Increased organizational efficiency by streamlining processes and implementing new systems.
- Evaluated program outcomes using data-driven metrics, identifying areas for improvement and implementing targeted interventions.
- Advocated for policy changes at both local and national levels to further support the organization''s goals and objectives.
- Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
- Strengthened governance structures, establishing clear policies and procedures for board management and operations.
- Streamlined operations and reduced costs with implementation of efficient financial management systems.
- Negotiated with vendors to secure cost-effective deals for office supplies and equipment, managing budget effectively.
Housing Manager
Rotan Housing Authority
01.2010 - 01.2011
- Improved tenant satisfaction by addressing concerns promptly and implementing effective solutions.
- Trained new staff members on policies and procedures, ensuring consistency in service delivery across the team.
- Negotiated contracts with vendors, securing favorable terms while maintaining quality service provision.
- Managed budget effectively, reducing operating costs without compromising the quality of services provided.
- Updated record-keeping systems for improved organization and accessibility of important information.
- Facilitated conflict resolution between tenants, promoting a positive living environment for all residents.
- Spearheaded property renovation projects to modernize facilities and attract new tenants without displacing current residents.
- Organized community events to foster a sense of belonging among residents and encourage social interaction.
- Enhanced property appearance by coordinating regular maintenance, repairs, and landscaping updates.
- Prepared comprehensive reports on property performance, providing insights into areas for improvement or growth opportunities.
- Conducted regular property inspections to ensure compliance with safety regulations and housing standards.
- Assisted low-income families in accessing affordable housing options through knowledge of subsidy programs and eligibility requirements.
Intake Specialist
Rotan Housing Authority
01.2008 - 01.2010
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Maintained accurate, up-to-date client records for reliable reference and communications.
Automated Logistical Specialist (92A)
United States Army Reserve
10.2001 - 05.2005
- Managed a team of logistical support personnel, providing direction and guidance to help them excel in their roles.
- Prepared detailed reports on logistical activities for leadership review, highlighting areas requiring improvement or additional resources.
- Supervised maintenance schedules for vehicles and equipment within the unit''s fleet, ensuring optimal functionality throughout deployment periods.
- Participated in continuous improvement initiatives by identifying opportunities for increased efficiency and effectiveness within the logistical operations.
Education
Associate of Arts -
Western Texas College
Snyder, TXAssociate of Arts - Accounting And Finance / Business Mgmt.
Texas State Technical College
Sweetwater, TXBachelor of Arts - Accounting And Finance / Business Mgmt
McMurry University
Abilene, TXSkills
- Community engagement
- Program management
- Strategic planning
- Project management
Timeline
Executive Director
Hamlin Housing Authority
01.2011 - 10.2022
Housing Manager
Rotan Housing Authority
01.2010 - 01.2011
Intake Specialist
Rotan Housing Authority
01.2008 - 01.2010
Automated Logistical Specialist (92A)
United States Army Reserve
10.2001 - 05.2005
Associate of Arts -
Western Texas College
Associate of Arts - Accounting And Finance / Business Mgmt.
Texas State Technical College
Bachelor of Arts - Accounting And Finance / Business Mgmt
McMurry University
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