Heather Montgomery
Otway,OH
Summary
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
7
7
years of professional experience
Work History
PATIENT ACCESS REPRESENTATIVE
Pike County community Action/Valley View
Waverly, OH, USA
08.2023 - Current
- Ensured compliance with all HIPAA regulations regarding patient privacy and confidentiality.
- Registered patients by obtaining necessary and accurate financial and demographic information.
- Provided excellent customer service to patients and their families.
- Created new patient charts to include personal and insurance information and reason for visit.
- Provided excellent customer service to patients and healthcare professionals while managing patient scheduling and registration.
- Demonstrated strong organizational skills by accurately entering patient information into the electronic health record system.
- Monitored incoming calls from patients, physicians, or other healthcare providers while providing timely responses.
- Processed payments received from patients according to established guidelines for proper accounting procedures.
- Utilized advanced computer systems such as EHRs for accurate documentation of all transactions.
- Collaborated with other departments within the organization to coordinate care for each patient's needs.
- Exhibited effective communication skills when interacting with diverse populations in a professional manner.
- Responded promptly to inquiries from internal staff members about admission status of specific patients.
Case Manager
Pike County Community Action
Piketon, OH
07.2022 - 12.2023
- Coordinated case management services, ensuring compliance with regulatory guidelines and best practices.
- Developed individualized service plans to address client needs and promote self-sufficiency.
- Facilitated communication between clients and community resources to enhance support networks.
- Conducted comprehensive assessments to identify barriers and develop actionable solutions for clients.
Patient Information Coordinator
Agogee Physicianss
Chillicothe, OH
05.2019 - 06.2022
- Coordinated patient information management to enhance data accuracy and accessibility.
- Streamlined appointment scheduling processes, improving patient flow and satisfaction.
- Developed training materials for staff on patient information systems and protocols.
- Implemented quality control measures to ensure compliance with healthcare regulations.
Education
Associate of Science - OFFICE ADMINISTRATION
Shawnee State University
Portsmouth, OhioSkills
HIPAA compliance
Phone and email etiquette
Customer service
Money handling
Patient registration
Registration and admissions
Multitasking and organization
Appointment scheduling
Medical terminology
Problem-solving
EMR
Team collaboration
Timeline
PATIENT ACCESS REPRESENTATIVE
Pike County community Action/Valley View
08.2023 - Current
Case Manager
Pike County Community Action
07.2022 - 12.2023
Patient Information Coordinator
Agogee Physicianss
05.2019 - 06.2022
Associate of Science - OFFICE ADMINISTRATION
Shawnee State University