Heather Montgomery
Newport News,VA
Summary
Detail-oriented professional with extensive experience in enhancing operational efficiency and delivering superior customer service. Expertise in team collaboration and process improvement, ready to support organizational goals and elevate visitor satisfaction.
Overview
21
21
years of professional experience
Work History
Park Technician
Newport News Parks and Recreation
Newport News, VA
03.2024 - Current
- Maintained park facilities, ensuring cleanliness and safety for visitors.
- Enhanced park visitor experience by maintaining clean and safe facilities.
- Collaborated with team members to execute recreational programs effectively.
- Engaged with visitors to provide information and promote park activities.
- Provided excellent customer service to park visitors by addressing concerns and answering questions promptly.
Barista Shift Supervisor
STARBUCKS COFFEE COMPANY
Newport News, VA
06.2019 - 10.2025
- Supervised daily operations, ensuring high-quality beverage preparation and customer service standards.
- Trained new baristas on coffee preparation techniques and customer engagement strategies.
- Managed inventory levels, ordering supplies to maintain stock and minimize waste.
- Implemented operational improvements, enhancing workflow efficiency during peak hours.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Served customers quickly and efficiently and created strategies to prevent delays.
Patient Access Representative
MEDNAX
Newport News, VA
07.2009 - 12.2018
- Facilitated patient registration processes, ensuring accurate collection of demographic and insurance information.
- Coordinated appointment scheduling to optimize clinic workflow and enhance patient access to care.
- Implemented training programs for new staff on systems and procedures, improving team efficiency.
- Streamlined check-in procedures by utilizing electronic health records for real-time data updates.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Patient Account Representative
Riverside Regional Medical Center
Newport News, VA
01.2005 - 06.2009
- Processed patient accounts, ensuring accurate billing and timely resolution of discrepancies.
- Collaborated with clinical staff to streamline insurance verification processes, enhancing operational efficiency.
- Managed patient inquiries regarding account status, demonstrating strong communication and problem-solving skills.
- Reviewed and updated patient information in electronic health record systems, maintaining data integrity.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
Education
Associate of Applied Science -
Tidewater Community College
Norfolk, Virginia, VAHigh School Diploma -
Gloucester High School
Gloucester, VA01-1997
Timeline
Park Technician
Newport News Parks and Recreation
03.2024 - Current
Barista Shift Supervisor
STARBUCKS COFFEE COMPANY
06.2019 - 10.2025
Patient Access Representative
MEDNAX
07.2009 - 12.2018
Patient Account Representative
Riverside Regional Medical Center
01.2005 - 06.2009
Associate of Applied Science -
Tidewater Community College
High School Diploma -
Gloucester High School