Heather Moody
Orangevale,CA
Summary
Successful customer service with 4 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
6
6
years of professional experience
Work History
Front End Courtesy Clerk
Holiday Market
Cool, CA
10.2012 - 09.2014
- Assisted customers with large purchases by carrying items to vehicles.
- Restocked and organized merchandise in front lanes.
- Solicited loyalty program memberships and assisted customers in completing forms to join sales promotions.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
Retail Sales Associate
Picture People
Roseville, CA
02.2007 - 03.2009
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
Receptionist
Folsom Optometry Center
Folsom, CA
04.2005 - 09.2007
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone or postal mail.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered and quickly redirected large volume of calls on central system.
- Developed correspondence letters, memos and emails.
- Entered patients info data using quickbooks, following procedures to keep information private.
- Responded to inquiries from callers seeking information.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Organized patient files and streamlined operations to improve efficiency.
Education
No Degree - Early Childhood Education
American River College
Sacramento, CAHigh School Diploma -
Sunrise Tech Center For Adults
Citrus Heights, CA06.2022
Skills
- Bagging Proficiency
- Customer Account Management
- POS Systems and Ordering Platforms
- Carrying Purchases
- Rewards Programs
- Customer Service
- Order and Refund Processing
- Store Cleaning
- Membership Programs
- Product Restocking
- Customer Retention Strategies
- Call Documentation
- Upbeat and Positive Personality
- Customer Retention
- Bagging Procedures
- Display Arrangements
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Cash Register Operations
- Data Entry and Maintenance
- Courteous with Strong Service Mindset
- Teamwork and Collaboration
- Effective Communication
- Responding to Difficult Customers
- Customer Checkout
- Computer Proficiency
- Guest Greeting
- Price Checking
- Bank Deposits
- Inbound and Outbound Calling
- Microsoft Exchange
- Patient and Empathetic
- Billing Adjustments and Refunds
- Scheduling
- Chart Pulling
- Appointment Scheduling
- General Office
- Hipaa Compliance
- Secretarial Skills
Timeline
Front End Courtesy Clerk
Holiday Market
10.2012 - 09.2014
Retail Sales Associate
Picture People
02.2007 - 03.2009
Receptionist
Folsom Optometry Center
04.2005 - 09.2007
No Degree - Early Childhood Education
American River College
High School Diploma -
Sunrise Tech Center For Adults
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