Heather Moody
Waynesville,NC
Summary
Offering strong interpersonal skills and ability to build trust and rapport quickly, eager to learn and grow in this field. Delivers empathy and understanding, with aptitude for active listening and crisis intervention. Ready to use and develop these skills in PSS role. I have been through a lot in my life, And have overcome more then most people could handle. I truly believe that helping people and trying to help people is my life's calling. I have empathy for people and a knack for calming down situation's and showing the brighter side of things. I am understanding and a great listener. I have came a very long way in my life and feel that my lived experience will help someone else.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Production Worker
Topan
10.2024 - Current
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
Kitchen Lead
Montreat Conference Center
01.2023 - 08.2024
- Maintained high standards of cleanliness and sanitation by implementing strict kitchen cleaning routines.
- Fostered a positive work environment, promoting teamwork and open communication among kitchen staff.
- Coordinated with front-of-house staff to ensure seamless communication between the kitchen and dining area.
- Monitored inventory levels to prevent stock shortages during peak service hours or special events.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Checked and tested foods to verify quality and temperature.
Packout Leader
Craggy Laundry
10.2021 - 01.2024
- Facilitated communication between management teams across various departments regarding packout-related issues or concerns ensuring prompt resolution.
- Reduced waste in the packout area by optimizing packaging materials and closely monitoring inventory levels.
- Spearheaded staff training programs focused on enhancing technical skills, workplace safety awareness, and understanding of company procedures related to the packout process.
- Conducted regular performance evaluations for team members, identifying areas for improvement and implementing appropriate action plans when necessary.
- Collaborated with other department leaders to identify opportunities for cross-functional process improvements that benefited overall operations.
- Provided ongoing coaching and mentoring to junior packout team members, promoting professional growth and skill development within the team.
- Worked closely with the Quality Control team, implementing corrective actions based on feedback provided by the inspection process.
Education
Peer Support Specialist
UNC
Greensboro, NC07-2025
State Accredited Certificate Program - Basic Law Enforcement Training
Southeastern Community College
Whiteville, NC12-2001
Skills
- Peer support ethics
- Recovery guidance
- Boundary setting
- Substance abuse awareness
- Self-care management
- Problem-solving skills
- Relationship building skills
- Stress reduction techniques
- Rapport building
- Leadership skills
- Wellness recovery action plan
- Empathy development
- Relapse prevention
- Appointment scheduling
- Recovery planning
- Multicultural sensitivity
- Social activity planning
- Providing direction
Certification
- First Aid Training
- CPR Certified
- AED Certified
- Opiod's in Pregnancy Certified
- Cannabis Certified
- Ethical Foundations Certified
- Gambling The Hidden Addiction Certified
- Boundaries Certified
- Reducing Stigma Certified
- Ethics 101 Certified
Timeline
Production Worker
Topan
10.2024 - Current
Kitchen Lead
Montreat Conference Center
01.2023 - 08.2024
Packout Leader
Craggy Laundry
10.2021 - 01.2024
Peer Support Specialist
UNC
State Accredited Certificate Program - Basic Law Enforcement Training
Southeastern Community College
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