Heather Moon
Nashville,TN
Summary
Medical Assistant with over 28 years of comprehensive experience in healthcare, adept at medical office management and patient care. Demonstrates a forward-thinking approach to enhancing patient outcomes, leveraging skills in account management, staff leadership, and fostering collaborative environments for seamless operations. Extensive experience in managing clinical settings, ensuring seamless operations, and optimizing patient care processes. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Key skills include operational management, team leadership, and patient care excellence.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Medical Assistant
Family Practice Associates of Southern Hills at Nashville
Nashville, TN
09.2018 - Current
- Delivered compassionate patient care, building trust and enhancing satisfaction.
- Assisted in examinations, boosting clinic productivity and efficiency.
- Maintained accurate records, ensuring compliance and patient safety.
- Monitored vitals, reporting changes for timely interventions and improved outcomes.
- Coordinated scheduling, reducing wait times and improving service delivery.
- Partnered with healthcare teams to enhance appointment scheduling systems, significantly reducing patient wait times and optimizing service delivery.
- Fostered positive patient relationships, enhancing trust and satisfaction while ensuring a welcoming environment.
Medical Assistant
Midlife Tennessee Internal Medicine
Nashville, TN
09.2016 - 09.2018
- Roomed patients, ensuring seamless care through accurate records.
- Managed patient calls, efficiently addressing medical concerns.
- Enhanced patient satisfaction with attentive service.
- Facilitated communication with healthcare team for coordinated care.
- Verified medications and vital signs, fostering trust in assessments.
Medical Assistant, Billing, Office Manager
Diabetic Foot Center
Nashville, TN
08.1996 - 09.2016
- Managed patient care, improving workflow efficiency and satisfaction.
- Oversaw office operations, enhancing financial processes and team management.
- Negotiated insurance contracts, optimizing cost-effectiveness in wound care.
- Resolved patient issues, fostering a supportive environment.
- Streamlined billing, achieving measurable improvements in accounts management.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Consulted with healthcare professionals on business decisions.
Front End Supervisor
K-Mart at Nashville
Nashville, TN
08.1990 - 01.1994
- Fostered a positive team environment, enhancing staff morale and collaboration among front-end associates.
- Streamlined checkout processes, reducing customer wait times and improving overall shopping experience.
- Monitored cash handling procedures to ensure accuracy, resulting in measurable improvements in financial accountability.
- Implemented training programs for new hires, elevating service standards and contributing to noticeable gains in customer satisfaction.
- Coordinated daily operations with management, optimizing resource allocation and reinforcing team performance.
- Monitored cash drawers in 9 checkout stations to verify adequate cash supply.
Education
Medical Assistant - Medical Assistant
Nashville College
Nashville, TN08.1994
High School Diploma -
McGavock High School
Nashville, TN05.1990
Skills
- Patient Care
- Patient data coordination
- Office administration
- Insurance Billing
- Account relationship development
- Workforce coordination
- Medical Billing
- Electronic Health Records
- Clinical Documentation
- Healthcare Compliance
- Team Leadership
- Effective mediation skills
Accomplishments
- Supervised team of 8 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Implemented new EMR system as well as updated billing software
- Resolved conflicts with staff, providers and patients
- Recognized for outstanding dedication to patient care.
Certification
- Medical Assistant - NHA Cert Clinical Medical Assistant (2018-09 - 2026-11)
- BLS CPR course - American Heart (2025-09)
TriStar Excellence Award 2024
Acknowledgement for outstanding patient care.
Timeline
Medical Assistant
Family Practice Associates of Southern Hills at Nashville
09.2018 - Current
Medical Assistant
Midlife Tennessee Internal Medicine
09.2016 - 09.2018
Medical Assistant, Billing, Office Manager
Diabetic Foot Center
08.1996 - 09.2016
Front End Supervisor
K-Mart at Nashville
08.1990 - 01.1994
Medical Assistant - Medical Assistant
Nashville College
High School Diploma -
McGavock High School
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