Heather Moore
Elk Grove,CA
Summary
I have the ability to utilize my organizational ,administrative and communication skills to gain sales.
I plan to use my sales techniques from my years of experience in customer service.
Overview
4
4
years of professional experience
Work History
Lead Server
The Old Spaghetti Factory
Elk Grove, CA
10.2018 - Current
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales.
Receptionist
Homeland Appraisals Insurance
Elk Grove, CA
06.2008 - 01.2009
- Answered telephone calls to field inquiries from clients, insurance adjusters and all other callers seeking information.
- Scheduled and confirmed appointments and meetings.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Prepared documentation and reports for office meetings, distribution and filing.
Customer Service Receptionist
Elk Grove Toyota
Elk Grove, CA
01.2007 - 06.2008
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Fielded customer questions regarding available merchandise, sales, and current prices.
- Assisted customers with setting appointments, special order requests, managed incoming and out going calls and filing.
Education
High School Diploma -
Horizon High School
Elk Grove, CASkills
Strong ability to communicate effectively
Excellent customer service
Organized and time management
Self-motivated and goal oriented
Timeline
Lead Server
The Old Spaghetti Factory
10.2018 - Current
Receptionist
Homeland Appraisals Insurance
06.2008 - 01.2009
Customer Service Receptionist
Elk Grove Toyota
01.2007 - 06.2008
High School Diploma -
Horizon High School