Heather Moore
Rockford,MI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director of Clinical Projects
US RENAL CARE
2012.04 - Current
- Organization resource for federal reporting databases including: EQRS, NHSN, DFR/QDFC, KDQOL, ICH CAHPS, and ESRD QIP
- Manage organization quality data and statistical analysis to improve outcomes among facilities
- Maintain CMS required EMR documentation and architecture upgrades to include new quality standards for organization
- Develop programs to educate staff regarding CMS mandated data submission and regulations, quality measure data analysis, insurance, billing, and clinical operation process and procedures
- Work with CMS and CDC regarding updates to design and efficacy of the EQRS, ESRD QIP, and NHSN reporting platforms
- Managed and maintained credentialing and reappointment for nearly 900 active providers within the company.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth
- Improved project efficiency with strategic planning, resource allocation, and time management practices
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on reimbursement
OPERATIONS MANAGER
PETSMART
2004.04 - 2012.06
- Managed 50+ employees in retail store averaging 10 million in sales annually
- Store operational readiness, Profit and Loss analysis, hiring, associate relations and development
- Merchandising of all stock and inventory monitoring/ordering
- Monitored and educated staff with regard to animal care policy and procedure
- Coordinated multiple annual charity events both with the community as well as local rescue shelters to increase exposure and adoption of homeless pets in the greater Grand Rapids area.
Education
BACHELORS OF SCIENCE - Psychology & Business
GRAND VALLEY STATE UNIVERSITY
Allendale, MI04.2004
Skills
- CMS regulations & compliance
- Quality data analytics
- LMS management
- Project management & design
- HR software/Ultipro/Exponent
- Workflow planning
- Microsoft Office Suite
- Medical staff credentialing
- People Management
- Strategic Planning
- Lean Six Sigma
- EQRS/NHSN
- Verbal and written communication
Certification
- Business and Data Analytics Certificate - GVSU 2024
Timeline
Director of Clinical Projects
US RENAL CARE
2012.04 - Current
OPERATIONS MANAGER
PETSMART
2004.04 - 2012.06
BACHELORS OF SCIENCE - Psychology & Business
GRAND VALLEY STATE UNIVERSITY
- Business and Data Analytics Certificate - GVSU 2024
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