Heather Moore
Grass Valley,CA
Summary
Diligent nursing home administrator with background in managing nursing home facility. Successfully led teams and improved operational efficiency while ensuring compliance with healthcare regulations. Demonstrated leadership and strategic planning skills to enhance patient care and staff performance.
Proactive and goal-oriented with excellent time management and problem-solving skills. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Recognized for staff development leading to high performing teams. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Administrator, Skilled Nursing Facility
Spring Hill Manor
12.2020 - 12.2024
- Responsible for all aspects of skilled nursing operations, overseeing all departments
- Responsible for enforcing policies and procedures, licensing and regulatory compliance, etc
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Improved employee productivity with effective time management strategies for daily tasks.
- Served as liaison between departments, fostering open communication channels that improved overall organizational function.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
- Led transition to paperless office, reducing operational costs and environmental impact.
- Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
- Enhanced data security measures, conducted regular system backups to prevent data loss.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Admissions Director
Spring Hill Manor
07.2017 - 12.2020
- Responsible for evaluating prospective admissions to determine suitability.
- Tour approximately 5 families per week to explain services and benefits of care.
- Coordinate admissions for nursing and rehab center for all new patients and returning patients to ensure all required clinical information is available to the admitting nurse. This includes data entry to create accounts for new patients which is subsequently made available to all nursing staff.
- Obtaining physicians and other providers orders
- Obtaining insurance authorizations and ensuring continuing coverage
- Responsible for ensuring the admissions agreement and contracts are signed by new patients in a timely manner.
- Complete daily census to include upcoming discharges and admissions. Communicate and discuss any issues; answer any questions regarding same.
- Maintain client relations to include physicians, home health agencies, other facilities, and hospitals to increase admissions to the facility.
- Increased admissions to average 1 per day per month
Business Office Assistant
Spring Hill Manor
07.2017 - 12.2020
- Reviewed invoices, payment requests, and expense reimbursements.
- Developed correspondence letters, memos, and emails.
- Performed accounts receivable collections for past due accounts by conducting collection calls.
- Maintained vendor files and entered invoices into accounting software.
- Processed weekly time cards to report employee's earnings for payroll disbursement.
Education
Licensed Nursing Home Administrator -
AIT
Spring Hill Manor12.2020
Doctor of Medicine -
Universidad Autonoma De Guadalajara
Guadalajara, Mexico12.2009
B.A. - Spanish, Pre-medicine
Pacific Union College
Angwin, CA06.2002
Skills
- Compliance
- Supervision
- Facilitation
- Communication
- Leadership
- Policy & Procedure Development
- QAPI Program Management
- Conflict resolution
- Financial oversight
Accomplishments
- Five star status maintained during my tenure as administrator
- Above average re-certification survey after no survey for 4 years during COVID
- 100% compliance in all staffing audits
- Mitigation surveys 100% compliant
Timeline
Administrator, Skilled Nursing Facility
Spring Hill Manor
12.2020 - 12.2024
Admissions Director
Spring Hill Manor
07.2017 - 12.2020
Business Office Assistant
Spring Hill Manor
07.2017 - 12.2020
Licensed Nursing Home Administrator -
AIT
Doctor of Medicine -
Universidad Autonoma De Guadalajara
B.A. - Spanish, Pre-medicine
Pacific Union College
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