Summary
Overview
Work History
Education
Skills
LANGUAGES
Interests
Timeline
Awards
Generic

Heather Moorer

Lakeland,FL

Summary

Chiropractic care professional with extensive experience in patient support and clinical operations. Known for reliability, adaptability, and focus on achieving results through teamwork. Skilled in patient interaction, administrative tasks, and maintaining collaborative work environment.

Overview

19
19
years of professional experience

Work History

Chiropractic Assistant

Physicians Group LLC
07.2022 - 08.2025
  • Answered phones to respond to customer questions, provide information and schedule appointments.
  • Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
  • Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
  • Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
  • Input patient data into computer system using Athena and checked information for accuracy.
  • Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed electric muscle stimulation, massage, and mechanical traction.
  • Demonstrated proficiency in using various therapeutic modalities like ultrasound therapy or electrical stimulation under chiropractor supervision for better treatment outcomes.
  • Streamlined appointment scheduling for improved patient experience and reduced wait times.
  • Participated in regular staff meetings to discuss practice improvement initiatives for continuous quality enhancement.
  • Educated patients by providing treatment option information and advice on self-care and injury prevention.

Licensed Massage Therapist

Advanced Spinal Care
12.2021 - 07.2022
  • Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
  • Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Collaborated with healthcare professionals to develop comprehensive treatment plans addressing clients'' specific pain or injury concerns.
  • Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
  • Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.

Receptionist

Browning Moving
07.2019 - 11.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

Childcare

YMCA
08.2017 - 09.2020
  • Implemented proactive childcare strategies, fostering a safe and nurturing environment for children.
  • Trained new staff members on nursery policies and procedures, maintaining consistency in childcare practices.
  • Arranged backup coverage for childcare during periods of unavailability due to illness or emergency.
  • Maintained a clean and hygienic childcare space, ensuring the health and wellbeing of all children.
  • Provided support during special events or activities held within the childcare facility or organization.

Supervisor

Extreme Maids
09.2018 - 06.2019
  • As an independent contractor for this company, the duties included but not limited to were as follows...
  • Navigating by GPS around the Tampa and Orlando areas to clients homes to provide professional services, Leading a team of 1 to 3 members on a schedule to deliver efficient but thorough cleanings, interviewing potential employees and communicating clearly on a punctual time frame on behalf of representation for the company.

Housekeeper

Evans Family Cleaning Service
10.2017 - 09.2018
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Special Needs Nanny

Lisa Carter
02.2015 - 07.2017
  • Managed challenging behaviors effectively, utilizing de-escalation techniques and behavior modification strategies.
  • Enhanced communication skills for non-verbal children through consistent use of sign language and visual aids.
  • Increased independence in daily living activities by teaching self-care skills such as dressing, grooming, and hygiene management.
  • Fostered emotional well-being through active listening, validation, and encouragement during difficult moments or transitions.
  • Maintained open lines of communication with parents, providing regular updates on their child''s progress as well as discussing any concerns or suggestions for improvement.
  • Improved child development outcomes by implementing personalized special needs care plans.
  • Transported children safely to school, therapy appointments, recreational activities, maintaining punctuality at all times.
  • Fostered independence in daily living activities, adjusting techniques to meet diverse needs of each child.
  • Collaborated with parents to establish and maintain a routine, fostering a stable and nurturing environment.

Sales Representative

Police Benevolent Association
01.2011 - 08.2011
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Shift Manager

Wawa
10.2006 - 03.2010
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.

Special Needs Bus Aide

Holcomb Bus Service
02.2009 - 10.2009
  • Supervised students and maintained discipline on bus to reduce driver distraction.
  • Liaised with bus driver to conduct emergency evacuation drills.
  • Informed parents of student behavioral changes to formulate guidelines and solutions.
  • Lifted and moved students to optimize comfort.
  • Operated lift and secured wheelchair to maximize student safety and stability.
  • Placed special needs students in designated seats and fastened and secured seat belts before departure to reduce risk of injury.
  • Ensured compliance with district policies and regulations pertaining to the transportation of special needs students.
  • Implemented effective behavior management strategies when needed, maintaining order and discipline during transportation periods.

Education

Massage Therapy License - Massage Therapy And Relative Body Work

Artistic Nails And Beauty
Lakeland, FL
05-2020

GED - undefined

Gloucester City HS
Gloucester City, NJ
06.2007

Skills

  • Therapy delivery
  • Electric muscle stimulation
  • Telephone etiquette
  • Critical thinking
  • Medical terminology
  • Clear communication
  • Vital sign monitoring
  • Updating medical records
  • Appointment scheduling
  • First aid and CPR certification
  • Patient education

LANGUAGES

English
Some Spanish

Interests

  • End of Life Care: I've taken care of both of my parents who have passed from terminal cancer
  • Crafting and DIY Projects
  • Yoga
  • Passionate about balancing physical health with mental and emotional wellness
  • Volunteer Work
  • Gardening

Timeline

Chiropractic Assistant

Physicians Group LLC
07.2022 - 08.2025

Licensed Massage Therapist

Advanced Spinal Care
12.2021 - 07.2022

Receptionist

Browning Moving
07.2019 - 11.2021

Supervisor

Extreme Maids
09.2018 - 06.2019

Housekeeper

Evans Family Cleaning Service
10.2017 - 09.2018

Childcare

YMCA
08.2017 - 09.2020

Special Needs Nanny

Lisa Carter
02.2015 - 07.2017

Sales Representative

Police Benevolent Association
01.2011 - 08.2011

Special Needs Bus Aide

Holcomb Bus Service
02.2009 - 10.2009

Shift Manager

Wawa
10.2006 - 03.2010

GED - undefined

Gloucester City HS

Massage Therapy License - Massage Therapy And Relative Body Work

Artistic Nails And Beauty

Awards

Adoptive Parent, adopted my half sister when she was 14 years of age., Nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat., Lorem ipsum dolor sit amet Consectetuer adipiscing elit, Sed diam nonummy, Nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.

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