Heather Moreno
Tonopah,AZ
Summary
Dynamic management experience. Looking to make a responsible career change. Leveraging my experience in providing service to others in an exciting new role and environment.
Overview
10
10
years of professional experience
Work History
Wendy's Assistant Manager
Arizona Restaurant Company
Buckeye, Arizona
11.2025 - Current
- Supervised daily operations to maintain high service standards and customer satisfaction.
- Trained and mentored new team members on company policies and procedures.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Conducted regular inspections to ensure compliance with health and safety regulations.
- Resolved customer complaints effectively to maintain a positive dining experience.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assistant Manager
Tacobell
Paradise Valley, AZ
05.2025 - 11.2025
- Assisted in training new team members on service standards and procedures.
- Managed inventory levels to ensure product availability during peak hours.
- Coordinated staff schedules to optimize coverage and maintain operational efficiency.
- Oversaw cash handling procedures to ensure accuracy and security in transactions.
- Monitored food safety practices to comply with health regulations and standards.
- Supported management in executing promotional campaigns and product launches.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
Restaurant General Manager
KFC
Phoenix, Arizona
10.2024 - 05.2025
- Managed daily operations and ensured adherence to company standards.
- Trained and supervised team members to enhance service quality.
- Implemented inventory controls to minimize waste and optimize stock levels.
- Monitored food safety practices to comply with health regulations.
- Developed promotional strategies to increase customer engagement and sales.
- Conducted performance evaluations and provided constructive feedback to staff.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Restaurant Manager
Pebble Creek Country Club
Goodyear, Arizona
08.2024 - 10.2024
- Oversaw daily restaurant operations to ensure smooth service and guest satisfaction.
- Managed staff schedules to optimize coverage and maintain efficient workflow.
- Trained new employees on service standards and operational procedures.
- Addressed customer complaints promptly to enhance dining experience.
- Monitored health and safety compliance throughout restaurant operations.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained detailed records of sales transactions and daily shift reports.
- Ensured compliance with all food safety regulations and sanitation standards.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Inspected dining and serving areas for cleanliness and proper setup.
Above Restraunt Leader
KFC
Multiple Locations, AZ
09.2022 - 08.2024
- Led a team of 30+ employees to achieve a 10% increase in sales within one year.
- Coach Managers to achieve company targets and standards.
- Oversee daily operations across multiple locations.
- Responsible for hiring and training of companies management candidates.
- Monitoring of sales and marketing strategies being properly executed.
- Responsible for audits at store level.
- Investigation into HR issues.
- Responsible for maintenance and landscaping work order request.
- Responsible for vendor service request and approvals.
- Responsible for payroll submission and accuracy across assigned Area.
- Coached and mentored individuals
- Audited company's legal documents to verify compliant policies and procedures.
Restaurant General Manager
KFC
Buckeye, Arizona
10.2019 - 09.2022
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Scheduling
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Achieved cost-savings by developing functional solutions to problems.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Shift Supervisor
KFC
Buckeye, Arizona
10.2017 - 10.2019
- Supervised daily operations and ensured compliance with health and safety standards.
- Trained and mentored new team members on customer service protocols.
- Managed inventory levels and coordinated supply orders to maintain stock availability.
- Resolved customer complaints efficiently, fostering a positive dining experience.
- Conducted staff performance evaluations and provided constructive feedback regularly.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Assigned tasks to team members based on their strengths and skill sets.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Maintained accurate records of daily transactions and deposits.
- Collaborated with team members to improve performance and implement training updates.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Created work schedules for staff while adhering to labor laws and budget constraints.
Team Member
KFC
Buckeye, Arizona
08.2016 - 09.2017
- Maintained cleanliness and organization in dining and kitchen areas.
- Assisted customers with orders and addressed inquiries promptly.
- Prepared food items following safety and quality standards.
- Operated kitchen equipment to support meal preparation efficiently.
- Collaborated with team members to achieve smooth service during peak hours.
- Monitored inventory levels and assisted with restocking supplies as needed.
- Trained new staff on procedures and customer service expectations.
- Followed health regulations to ensure a safe environment for customers and staff.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Collaborated with team members to maximize productivity and efficiency.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Looked for ways to go above and beyond job requirements.
- Monitored expiration dates on food items for freshness assurance.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Received, processed, and stocked merchandise in accordance with store policies.
- Upheld high standards of productivity and quality in operations.
- Monitored operations and reviewed records and metrics to understand company performance.
- Analyzed key performance indicators to identify effective strategies.
Education
COSMETOLOGY -
Cutting Edge Style Academy/ West-Mec
Peoria, AZHIGH SCHOOL DIPLOMA -
Youngker High School
Buckeye, AZSkills
- Staff Training and Development
- Inventory Management
- Regulatory Compliance
- Leadership and Team Building
- Strategic Planning
- Customer Assistance
- Reliability
Accomplishments
- RGM of the Year 2021
- 2 Million Dollar Store award 2022
- Labor award 2020
- Level-Up Leadership Training
Certifications Courses
- Sexual harassment training course
- Discrimination training course
- Servesafe
Timeline
Wendy's Assistant Manager
Arizona Restaurant Company
11.2025 - Current
Assistant Manager
Tacobell
05.2025 - 11.2025
Restaurant General Manager
KFC
10.2024 - 05.2025
Restaurant Manager
Pebble Creek Country Club
08.2024 - 10.2024
Above Restraunt Leader
KFC
09.2022 - 08.2024
Restaurant General Manager
KFC
10.2019 - 09.2022
Shift Supervisor
KFC
10.2017 - 10.2019
Team Member
KFC
08.2016 - 09.2017
COSMETOLOGY -
Cutting Edge Style Academy/ West-Mec
HIGH SCHOOL DIPLOMA -
Youngker High School