Heather Morey
Saginaw,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Medication Technician
Brookdale Senior Living Facility
10.2021 - Current
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Reordered medication to maintain adequate supply.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Monitored patient responses to medication to report adverse reactions quickly.
- Identified and reported medication errors to avoid distributing wrong medication to patients.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Turned and repositioned patients to prevent bedsores.
- Assisted in maintaining conducive environment for residents by adhering to infection control policies.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Ran activities in assisted living and memory care as activities assistant.
- Collaborated with activities coordinator with calendar and substitute activities as needed.
Front End Sales Associate
Target
10.2017 - 03.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Assistant Team Lead, Sales, Q2Q/Time Saver
Dollywood
03.2007 - 05.2015
- Managed team workload to reach targets for specific tasks.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Managed team workload to reach production targets.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Mentored and guided employees to foster proper completion of assigned duties.
- Supervised 15-30 co-workers.
- Worked with customer service to handle escalated customer issues.
- Developed process improvements and offered actionable solutions to correct recurring issues.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Conducted new-hire training regularly throughout fiscal year.
- Assisted with new hire processing and existing training programs.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated various machines used in production processes.
- Continuously checked products for quality assurance according to strict guidelines.
- Developed and implemented process improvement strategies.
- Led production meetings to provide reports to management.
Education
Associate of Science - Social Work
Walter's State Community College
Morristown12.2012
Skills
- Time Management
- Adaptability
- Collaborative Approach
- First Aid Certification
- Team Leadership
- Resident Support
- Budget Management
- Task Prioritization
- Interpersonal Communication
- Creative Problem Solving
Timeline
Medication Technician
Brookdale Senior Living Facility
10.2021 - Current
Front End Sales Associate
Target
10.2017 - 03.2019
Assistant Team Lead, Sales, Q2Q/Time Saver
Dollywood
03.2007 - 05.2015
Associate of Science - Social Work
Walter's State Community College
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