Heather Morgan
Cookeville,TN
Summary
Dedicated, highly organized and experienced professional with excellent communication and interpersonal skills. Looking for an office clerk position in a reputable organization to expand my learnings, knowledge, and skills. While making a significant contribution to the success of the company.
Overview
12
12
years of professional experience
Work History
Family Engagement
LBJ&C Head Start
10.2021 - 11.2023
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation for records.
- Continually sought methods for improving daily operations, communications with families, recordkeeping and data entry for increased efficiency.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Conducted parent meetings monthly.
Family Engagement Assistant/Center Assistant
LBJC&C Head Start
04.2020 - 10.2021
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation for records.
- Continually sought methods for improving daily operations, communications with families, recordkeeping and data entry for increased efficiency.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Teacher Assistant
LBJ&C Head Start
12.2015 - 04.2020
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Developed and implemented classroom routines to address varying student needs.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
Lead Teacher/Assistant Director
Bright Beginnings
09.2014 - 12.2015
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
- Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
- Oversaw work of teaching team to optimize student education.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Developed and implemented classroom routines to address varying student needs.
- Fostered student curiosity and interest through creative hands-on activities.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Trained new employees on business operations.
Lead Two Year Old Teacher
Caterpillar Clubhouse
08.2012 - 09.2014
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Applied play-based strategies to provide diverse approaches to learning.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Promoted sensory development by providing access to different textures.
- Dressed and changed infant and toddler diapers to maintain hygiene.
- Implemented curriculum to enhance classes with learning-focused activities.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Gathered materials and resources to prepare for lessons and activities.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Established positive relationships with students and families.
- Created safe and nurturing learning environment for children.
- Modeled positive behavior and communication skills for students.
- Guided students to develop social, emotional and physical skills.
- Monitored classroom to verify safe and secure environment.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Implemented age-appropriate curricula to meet needs of young learners.
- Supported students in developing self-esteem and self-confidence.
- Incorporated music, art and literature into curriculum.
Cashier
Sam Goody
01.2012 - 08.2012
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise throughout the store.
- Assisted customers with returns, refunds and resolving transaction issues.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Early Childhood Education Technical Certification - Early Childhood Education
Volunteer State Community College
Gallatin, TN05.2021
Social Services Competency Based Training - Social Services
Tennessee State University
Nashville, TN05.2021
CDA Credential - Early Childhood Education
Volstate Community College
Livingston, TN07.2015
High School Diploma -
Livingston Academy
Livingston, TN05.2010
Skills
- CPR & First Aid Certified
- Motivated Self Starter
- Excellent Communication Skills
- Innovative/Complex Problem Solver
- Adaptability
- Critical Thinker
- Time Management
- Active Listening
- Microsfot Office
- Handling Incoming and Outgoing Calls
Timeline
Family Engagement
LBJ&C Head Start
10.2021 - 11.2023
Family Engagement Assistant/Center Assistant
LBJC&C Head Start
04.2020 - 10.2021
Teacher Assistant
LBJ&C Head Start
12.2015 - 04.2020
Lead Teacher/Assistant Director
Bright Beginnings
09.2014 - 12.2015
Lead Two Year Old Teacher
Caterpillar Clubhouse
08.2012 - 09.2014
Cashier
Sam Goody
01.2012 - 08.2012
Early Childhood Education Technical Certification - Early Childhood Education
Volunteer State Community College
Social Services Competency Based Training - Social Services
Tennessee State University
CDA Credential - Early Childhood Education
Volstate Community College
High School Diploma -
Livingston Academy
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