Heather Morissette

Work History

Monet Lewis

08.2024 - Current

Assisted clients with daily living needs to maintain self-esteem and general wellness.
Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
Assisted with daily living activities, running errands, and household chores.
Cooked meals and assisted patients with eating tasks to support healthy nutrition.

Emily Snapp

06.2020 - Current

Maintained clean, safe, and well-organized patient environment.
Provided respite care once a week. Providing client with a sense of independence and well-being.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Participated in ongoing training opportunities to stay current on best practices in disability support services.
Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

Edible Arrangements

06.2019 - 06.2020

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Helped production make and package arrangements.
Organized and created delivery routes daily.

Ace Sewer And Drain

04.2015 - 05.2019

Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Took ownership of customer issues and followed problems through to resolution.
Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Followed through with client requests to resolve problems.
Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Streamlined support ticket system, reducing response times significantly.

Bar-T Kids Club

08.2005 - 03.2012

Senior staff and Group Leader.
Worked with children who have developmental disabilities in grades Pre-k through first.
Encouraged parental involvement in their child's education through workshops, events, and one-on-one consultations.
Developed strong relationships with families, fostering trust and confidence in our childcare program.
Implemented behavior management strategies to address challenging behaviors while promoting positive social interactions among children.
Supported children's emotional well-being through compassionate listening skills and personalized strategies for coping with stress or conflict situations.
Managed daily operations of the childcare facility, ensuring smooth workflow and efficient staff performance.
Enhanced child development by implementing creative and age-appropriate activities.
Coordinated special events such as field trips, holiday parties, and family nights to create lasting memories for children under our care.
Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Developed age-appropriate activities and crafts to engage children.
Applied positive behavior management techniques to enhance social interactions and emotional development.
Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
Monitored children's activities to verify safety and well-being.
Implemented daily routines and activities to stimulate and engage children.