Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Heather Morris

L
Lynchburg,VA
Heather Morris

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

7
years of professional experience
4
years of post-secondary education

Work History

Tomlin & Associates
Lynchburg, VA

Leasing Consultant
01.2023 - Current

Job overview

  • Responded to requests and scheduled appointments for property showings.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Verified tenant incomes and other information before accepting lease applications.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Greeted clients, showed apartments, and prepared leases.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.

Westside Deli
Lynchburg, VA

Waitress
07.2022 - 12.2022

Job overview

  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Greeted new customers, discussed specials, and took drink orders.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Walmart
Lynchburg, VA

Cashier, Bakery
02.2022 - 06.2022

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Answered questions about store policies and addressed customer concerns.

YMCA Of Central VA
Lynchburg, VA

Assistant Coordinator
06.2016 - 08.2020

Job overview

  • Recorded project expenses and submitted weekly reports to management.
  • Worked with supervisor to assess needs and determine best courses of action.
  • Managed filing systems for electronic and hard copy documents to keep organized records.
  • Organized and prepared daily activities and restocked materials and snacks for facility.
  • Maintained parental sign-in and sign-out sheets.
  • Attended staff meetings, notified parents regarding special events and interacted with families on routine basis.

Education

Heritage High School
Lynchburg, VA

High School Diploma
08.2012 - 08.2016

Central Virginia Community College
Lynchburg, VA

No Degree from Nursing, Culinary
05.2001

Skills

    Business processes and procedures

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Timeline

Leasing Consultant

Tomlin & Associates
01.2023 - Current

Waitress

Westside Deli
07.2022 - 12.2022

Cashier, Bakery

Walmart
02.2022 - 06.2022

Assistant Coordinator

YMCA Of Central VA
06.2016 - 08.2020

Heritage High School

High School Diploma
08.2012 - 08.2016

Central Virginia Community College

No Degree from Nursing, Culinary
05.2001

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