Hi, I’m
Heather Morris
L
Lynchburg,VA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
years of professional experience
4
years of post-secondary education
Work History
Tomlin & AssociatesLynchburg, VA
Leasing Consultant
01.2023 - Current
Job overview
- Responded to requests and scheduled appointments for property showings.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Greeted clients, showed apartments, and prepared leases.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
Westside DeliLynchburg, VA
Waitress
07.2022 - 12.2022
Job overview
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greeted new customers, discussed specials, and took drink orders.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
WalmartLynchburg, VA
Cashier, Bakery
02.2022 - 06.2022
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
YMCA Of Central VALynchburg, VA
Assistant Coordinator
06.2016 - 08.2020
Job overview
- Recorded project expenses and submitted weekly reports to management.
- Worked with supervisor to assess needs and determine best courses of action.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Organized and prepared daily activities and restocked materials and snacks for facility.
- Maintained parental sign-in and sign-out sheets.
- Attended staff meetings, notified parents regarding special events and interacted with families on routine basis.
Education
Heritage High SchoolLynchburg, VA
High School Diploma
08.2012 - 08.2016
Central Virginia Community CollegeLynchburg, VA
No Degree from Nursing, Culinary
05.2001
Skills
Business processes and procedures
Fair housing policies
Property tours and inspections
Teambuilding
Decision-Making
Interpersonal Communication
Multitasking Abilities
Planning and Coordination
Excellent Communication
Critical Thinking
Flexible and Adaptable
Organization and Time Management
Timeline
Leasing Consultant
Tomlin & Associates
01.2023 - Current
Waitress
Westside Deli
07.2022 - 12.2022
Cashier, Bakery
Walmart
02.2022 - 06.2022
Assistant Coordinator
YMCA Of Central VA
06.2016 - 08.2020
Heritage High School
High School Diploma
08.2012 - 08.2016
Central Virginia Community College
No Degree from Nursing, Culinary
05.2001