Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sonyae Gilbert

Summary

Dynamic individual with hands-on experience in retail and nursing school with talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. I also demonstrate strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

3
3
years of professional experience

Work History

Merchandising Associate

Lowes Home Improvement
02.2025 - Current
  • I assist in organizing merchandise displays to enhance product visibility and customer engagement.


  • I collaborate with team members to maintain inventory accuracy and optimize stock levels.


  • I execute daily merchandising tasks, ensuring compliance with company standards and policies.


  • I monitor product placement and signage to align with promotional strategies and seasonal themes.


  • I support management in analyzing sales data to identify trends and improve merchandising effectiveness.


  • I maintain cleanliness and organization of merchandise areas, contributing to a positive shopping experience.


  • I adapt quickly to changing priorities, demonstrating flexibility in a fast-paced retail environment.


  • I interact with guests in friendly and knowledgeable manner.

Retail Sales Associate

Burlington Coat Factory Department Store
08.2023 - 02.2025
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Processed transactions accurately using point-of-sale systems for efficient checkout.
  • Maintained store appearance by organizing merchandise and ensuring cleanliness.
  • Collaborated with team members to achieve sales goals and improve service delivery.
  • Handled inventory management tasks, including restocking shelves and monitoring stock levels.
  • Provided product knowledge and recommendations to customers, fostering brand loyalty.
  • Addressed customer concerns promptly, contributing to positive feedback and satisfaction ratings.
  • Participated in training sessions to develop skills in customer engagement and sales techniques.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Performed cash, card, and check transactions to complete customer purchases.

Cashier

Five Below
12.2022 - 04.2023
  • Processed transactions accurately and efficiently using point-of-sale systems.
  • Assisted customers with inquiries, enhancing overall shopping experience.
  • Maintained clean and organized checkout area to ensure safety and efficiency.
  • Handled cash management tasks, including balancing registers at shift end.
  • Trained new cashiers on operational procedures and customer service protocols.
  • Resolved customer complaints effectively, promoting positive store reputation.
  • Monitored inventory levels at checkout, ensuring product availability for customers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.

Education

Associate Degree in Nursing - Nursing Practice

Central Virginia Community College
Lynchburg, VA
06-2026

High School Diploma -

E.C Glass High School
Lynchburg, VA
06-2024

Skills

  • Task prioritization
  • Clinical judgment
  • Basic nursing care
  • Critical thinking
  • Compassionate and caring
  • Attention to detail
  • Strong clinical judgment
  • HIPAA compliance
  • Customer service
  • Clinical documentation
  • Patient-focused care
  • Data entry

Timeline

Merchandising Associate

Lowes Home Improvement
02.2025 - Current

Retail Sales Associate

Burlington Coat Factory Department Store
08.2023 - 02.2025

Cashier

Five Below
12.2022 - 04.2023

Associate Degree in Nursing - Nursing Practice

Central Virginia Community College

High School Diploma -

E.C Glass High School

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