Heather Morrison
Willis,Texas
Summary
I am an organized, strategic, results-driven and creative professional with over 22 years of Regional Account Executive sales experience. I am well-versed in demonstrating products, setting up contracts and servicing accounts to maintain revenue streams. Proven track record of developing sales territories, exceeding sales targets and fostering relationships with clients and key accounts. Self-disciplined and works independently to establish priorities and meet deadlines.
Overview
22
22
years of professional experience
Work History
Senior Account Manager
Aztec Software
Austin, TX
04.2018 - 05.2023
- Created sales objectives, prepared quotas and designed effective sales plans to drive business goals.
- Fulfilled customer queries over phone, in-person and through email to provide and maintain highest level of customer care.
- Established new customer accounts through perseverance, dedicated cold calling and exceptional service.
- Exceeded established sales goals and increased client retention.
- Utilized various sales techniques to develop relationships with customers and drive sales.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Grew revenue and market penetration through effective cross selling, exceptional customer service and cold calling
Senior Account Executive
HMH
Austin, TX
03.2001 - 04.2018
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Prospected new clientele through networking, cold calling, canvassing and referrals.
- Managed sales cycle from first contact to established customer sale and maintained solid customer base.
- Increased profitability and pipeline development by leveraging diverse marketing channels and sales strategies.
- Identified customer needs and achieved service levels that met and exceeded expectations.
- Prepared forecasts and mapped resources to most valuable opportunities. Upsold special packages while preparing quotes for potential clients.
- Conducted informational trainings and briefings to clients on new features and updated products.
- Created and executed account strategies to present services to key decision makers.
Education
BYU
Provo, UTAHBoise State University
Boise, IDSkills
Account Penetration and Management
Excellent Customer Relationship Management
CRM - Salesforce, Dynamics
Forecasting and Pipeline Management
Sales and Product Expertise
Strategic and Consultative Selling
Innovative
Creative Problem Solving
Networking Development
Timeline
Senior Account Manager
Aztec Software
04.2018 - 05.2023
Senior Account Executive
HMH
03.2001 - 04.2018
BYU
Boise State University
Similar Profiles
Millicent ValeroMillicent Valero
Junior Content Creator at Aztec Software And Technology ServicesJunior Content Creator at Aztec Software And Technology Services
Sasha CortezSasha Cortez
Receptionist at Aztec Studios/ Aztec SuppliesReceptionist at Aztec Studios/ Aztec Supplies
William FarmerWilliam Farmer
Co-founder/Owner/Operator at Aztec Adventures Co, owner, Aztec NMCo-founder/Owner/Operator at Aztec Adventures Co, owner, Aztec NM