Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Heather Morrison

Pelham,AL

Summary

Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives. Motivated business professional bringing 10 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicate professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated cashier and leader with 10 years of experience in sales. Accomplished various tasks daily, including inventory,cashier, stocking shelves with merchandise and collecting payments with cash registers. Cheerful when assisting customers and coworkers.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Business Owner

Heather Morrison
Pelham, AL
04.2004 - Current
  • Assessed damaged materials and notified maintenance personnel of needed repairs.
  • Trained new employees on proper protocols and customer service standards.
  • Prepared annual budgets with controls to prevent overages.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Mitigated business risks by working closely with staff members and assessing performance
  • Introduced new methods, practices, and systems to reduce turnaround time
  • Consulted with customers to assess needs and propose optimal solutions
  • Supervised creation of exciting merchandise displays to catch attention of store customers
  • Prepared annual budgets with controls to prevent overages
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers

Head Cashier

Marathon Oil
10.2022 - 02.2023
  • Maintained stock to meet expected customer demand.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Educated employees on register use, merchandising, and customer service.
  • Alleviated customer service needs with policy-appropriate solutions.
  • Received and processed customer payments.
  • Assisted customers by answering questions and fulfilling requests.
  • Facilitated and logged store opening, closing, and shift changes.
  • Managed staffing levels to provide optimal support for cash register operations.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Processed both cash and card purchases and returns.
  • Received and processed customer payments
  • Mentored new team members on POS system operation, customer service strategies, and sales goals
  • Educated employees on register use, merchandising, and customer service
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions

Head Waitress

Costa's Greek Resteraunt
05.2012 - 02.2016
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Supervised server staff and simultaneously served personal section of tables.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Inspected dishes and utensils for cleanliness.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
  • Answered customers' questions, recommended items, and recorded order information
  • Managed food resources, memorized orders, and coordinated customer service
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Supervised server staff and simultaneously served personal section of tables
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times

Caregiver, Special Needs

Geneva Scurlock
08.2007 - 01.2011
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Implemented programs to prevent crime and improve outcomes of criminal investigations.
  • Gathered evidence and served as witness in court proceedings.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted patients with self-administered medications.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Administered medication to manage symptoms and promote healing
  • Worked with individuals with special needs to increase social skills and independence
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs
  • Communicated well both verbally and in writing with clients, guardians, and medical professionals
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
  • Built strong relationships with clients to deliver emotional support and companionship
  • Provided assistance to individuals with disabilities by helping with activities of daily living
  • Prepared meals and snacks to provide proper nutrition and hydration
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures
  • Provided personal care to maintain hygiene and prevent health problems
  • Maintained clean and safe environment to prevent accidents and promote health
  • Kept complete and accurate records, documenting care and patient progress
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs

Education

GED -

Mculley Hill Christian
West Blocton, AL
05.2000

Skills

  • Sales Planning
  • Process Improvement
  • Public Speaking
  • Incident Response
  • Team Leadership
  • Coaching and Mentoring
  • Staff Hiring
  • Driven and Determined
  • Financial Administration
  • Verbal and Written Communication
  • Employee Motivation and Performance
  • Management Team Leadership
  • Corrective Actions
  • Job Assignments
  • Negotiation

Certification

ServeSafe Manager November 2022

Focus Financial Coach November 2022

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Head Cashier

Marathon Oil
10.2022 - 02.2023

Head Waitress

Costa's Greek Resteraunt
05.2012 - 02.2016

Caregiver, Special Needs

Geneva Scurlock
08.2007 - 01.2011

Business Owner

Heather Morrison
04.2004 - Current

GED -

Mculley Hill Christian

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