Summary
Overview
Work History
Education
Skills
Timeline
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Heather Morrisroe

Plainfield,IL

Summary

Enthusiastic senior project manager and Certified Scrum Master/Product Owner/Agile Coach specializing in IT and application deployment. I am extremely effective in managing and empowering teams to successfully deliver large projects using innovative technologies to deliver top rated products. I keep up-to-date with the latest trends in the technology industry and communicate this information to key stakeholders in assessing project needs.. Resourceful Vice President with over 25+ years of results-oriented experience in business intelligence and operations management. Culturally-sensitive and ethical professional with demonstrated success in developing and implementing optimized solutions. Versatile leader recognized for driving results in collaborative, inclusive manner.

Overview

29
29
years of professional experience

Work History

Vice President/Project Manager

Citibank
Elk Grove Village, IL
05.2022 - Current
  • Formulated policies that improved operational efficiency and productivity.
  • Managed financial operations, overseeing budgeting, forecasting and financial analysis activities.
  • Created effective communication strategies between management team members and employees at all levels of the organization.
  • Assisted with product launches by coordinating across multiple team
  • Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.

Senior Project Manager/CSM/CPO/Agile Coach

Acxiom Corportation
Downers Grove, IL
01.1998 - Current


  • Successfully managed large scale development and Infrastructure projects from business objectives to implementation utilizing project management best practices including tracking progress to ensure all project milestones were completed on time, on budget and with the desired results.
  • Mitigated risk factors through careful analysis of data.
  • Anticipated and managed change effectively 
  • Spear headed standing up a new datacenter by assembling a team and working with the client and the team to solidify requirements including firewalls, load balancers and new servers to make sure all business objectives are met.  
  • Completed multiple Tech Refreshes 
  • Stood up dedicated circuits and VPNs (OC3, T1 bundles, router to router VPNs)
  • Stood up AWS environments (VPC, EC2, S3 buckets) 
  • Software upgrades (Oracle 12C, IBM Campaign, Control M, JBoss, Wildfly)
  • Server upgrades – AIX, Linux §  Online solution enhancements – real time applications, Prospect DB, scoring All projects are client facing.
  • Defined processes and tools best suited to each project. Can move between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and stories.
  • Partnered with executive leadership to develop and evaluate  strategies that promote account growth

Customer Service Representative

ClearLam Packaging
Elk Grove Village, IL
01.1995 - 04.1998
  • Answered an average of twenty calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Politely assisted customers in person and via telephone.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

Education

Bachelor of Arts - Organizational and Corporate Communications

Northern Illinois University
DeKalb, IL
1994

Skills

  • Program/Project Management
  • Agile/Waterfall Methodologies
  • Client/Vendor Relationship Management
  • Strong client relations
  • Extensive Infrastructure Knowledge/expertise
  • Process implementation
  • Expert in SDLC
  • Team leadership
  • Tableau
  • JIRA
  • System Migrations/Integrations
  • Exceptional communication skills
  • Client assessment and analysis
  • Strong verbal communication
  • Confluence
  • Data Analysis
  • Forecasting
  • Customer Service
  • Risk Management
  • Operations Management
  • Metrics Tracking
  • Process Improvement
  • Resource Allocation
  • Account Management
  • Critical Thinking
  • Client Relationship Building
  • Presentations
  • Coaching and Mentoring
  • Verbal and Written Communication
  • Results-Driven
  • Project and Vendor Oversight
  • Documentation and Reporting
  • Budget Oversight

Timeline

Vice President/Project Manager

Citibank
05.2022 - Current

Senior Project Manager/CSM/CPO/Agile Coach

Acxiom Corportation
01.1998 - Current

Customer Service Representative

ClearLam Packaging
01.1995 - 04.1998

Bachelor of Arts - Organizational and Corporate Communications

Northern Illinois University

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Heather Morrisroe