Summary
Work History
Education
Skills
Timeline
Generic

Heather Morrissey

Otisville ,Ny

Summary

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use my communication and problem-solving skills. Personable and positive individual with excellent communication and interpersonal skills. Possesses solid understanding of customer service principles. Capable of delivering high-quality service and building strong customer relationships.

Work History

Paraeducator, Special Education

Orange Ulster boces
05 2025 - Current
  • Prepare instructional materials for group and one-on-one use to comply with established curriculum.
  • Oversee students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Prepare instruction materials, constructed bulletin boards, and set up work areas.
  • Foster positive relationships with students, families, and colleagues by exhibiting a caring demeanor and maintaining open lines of communication.
  • Tailor lesson plans for students with emotional and cognitive disabilities.

Community Rehabilitation Worker

Aims
08 2022 - 03 2025
  • Work with individuals to develop and achieve their personal goals.
  • Provid support with tasks like cooking, cleaning, shopping, and personal care.
  • Help individuals participate in community activities, such as public transportation, shopping, and dining out.
  • Teach new skills and providing guidance to individuals.
  • Ensure their rights and needs are met.
  • Documenting services provided and progress made.
  • Staying current on best practices and agency policies.

Nursery Caregiver

Aishes chayil
12 2014 - 09 2019
  • Create a clean, comfortable, and safe environment for the baby, monitoring vital signs and ensuring hygiene.
  • Feeding (bottle or breast), changing diapers, swaddling, bathing, and soothing the baby.
  • As a newborn care specialist i often work in the home, providing personalized care for individual families.
  • Attentive to parents' instructions and preferences regarding feeding, sleeping, and other care routines.
  • Monitor the baby's health and behavior, noting any changes or concerns and reporting them to parents or other caregivers.

Secretary / Greeter of credit union

Hudson Valley federal credit union
02 2012 - 06 2013
  • Maintained daily report documents, memos and invoices.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Entered data into system and updated customer contacts with information to keep records current.

Call Center Representative

Blue Cross and Blue Shield
06 2008 - 06 2010
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Maintained up-to-date knowledge of product and service changes.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Education

Regents Diploma -

Goshen central high
06.2007

Culinary

Orange Ulster boces CTEC
06.2007

Skills

  • Customer support
  • Problem-solving skills
  • Inbound phone calls
  • Answering questions
  • State regulations knowledge
  • Direct Patient Care
  • Organization
  • Client communication
  • Documentation and reporting

Timeline

Paraeducator, Special Education

Orange Ulster boces
05 2025 - Current

Community Rehabilitation Worker

Aims
08 2022 - 03 2025

Nursery Caregiver

Aishes chayil
12 2014 - 09 2019

Secretary / Greeter of credit union

Hudson Valley federal credit union
02 2012 - 06 2013

Call Center Representative

Blue Cross and Blue Shield
06 2008 - 06 2010

Regents Diploma -

Goshen central high

Culinary

Orange Ulster boces CTEC

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Heather Morrissey