Hi, I’m
HEATHER MORROW
Property Manager / Project Manager
Eastpointe ,MI
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
9
years of professional experience
Work History
Havenpark Communities
Property Manager / Project Manager
09.2021 - Current
Job overview
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
Curator Communities And Construction
Regional Property Manager / Project Manager
08.2019 - 09.2021
Job overview
- Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
- Inspected community common areas, apartment units and model appearance to address problems.
- Negotiated vendor contracts and presented to owners for approval.
- Identified and addressed potential safety issues and liability concerns.
- Conducted property visits to assess curb appeal, office upkeep and maintenance activities.
- Assisted with annual budget creation and managed portfolio according to approved budgeted parameters.
- Responded to escalated resident concerns and issues and monitored resolution.
- Reviewed financial forecasts, budget and operational goals.
- Created reports, recorded contracts and kept employee records in corporate database and accounting software.
- Handled terminations, performance evaluations and staff coaching to maintain top property operations.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state and federal regulations.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Responded to Common Area Maintenance (CAM) inquiries.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Silva T Clemens Mi Management
Senior Regional Manager
01.2014 - 06.2019
Job overview
- Monitored resource utilization, expenses and payroll to inform profitability management and decision-making.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Maintained sufficient number of units market-ready for lease.
- Developed and implemented marketing strategies to increase occupancy rates.
- Administered operations to handle needs of more than 2000 tenants across 300 property units.
- Kept properties in compliance with local, state and federal regulations.
- Conducted regular inspections of both interior and exterior of properties for damage.
Education
Oakland Community CollegeRoyal Oak
No Degree from Psychology
Kimball High School Royal Oak
High School Diploma
06.2021
NCI And Associates St. Clair Shores
Michigan Real Estate Sales License from Real Estate Law
11.2014
Skills
- Property Accountability
- Insurance Coordination
- Lease Renewals
- Financial Budgeting and Reporting
- Construction Project Oversight
- Accounting Operations
- Safe Work Practices
- Investment Properties
- Bid Proposals
- Knowledge of Michigan Real Estate Laws
- Codes and Regulations
- Microsoft Office
- City and County Regulations
- Tenant and Eviction Laws
- Capital Projects Management
- Effective Planning
- Accurate Property Valuation
- Manage Rentals
- Creative and Adaptable
- Disturbance Handling
- Inspect Buildings
- Preventive Maintenance
- Rent Collection
- New Construction
- Property Management Software Understanding
- Project manager supervision
Timeline
Property Manager / Project Manager
Havenpark Communities
09.2021 - Current
Regional Property Manager / Project Manager
Curator Communities And Construction
08.2019 - 09.2021
Senior Regional Manager
Silva T Clemens Mi Management
01.2014 - 06.2019
Oakland Community College
No Degree from Psychology
Kimball High School
High School Diploma
NCI And Associates
Michigan Real Estate Sales License from Real Estate Law