Heather Moss
Universal City,Tx
Summary
Dynamic and results-driven professional with extensive experience in the office setting, rehabilitation, as well as a Driver/Trainer. Proven expertise in practical evaluation and team leadership, enhancing performance and safety initiatives. Recognized for fostering effective communication and developing targeted training programs, ensuring compliance with regulations while delivering exceptional customer service. DOT certified with a keen attention to detail. Recognized as the top performer for Josken Solutions.
Overview
4
4
years of professional experience
Work History
Driver/Trainer
Josken Solutions
12.2023 - Current
- Identify driver training needs to make recommendations to manager
- Evaluate driver performance, through ride alongs providing constructive feedback for continuous improvement
- Facilitate effective communication between drivers, dispatchers, and management
- Contribute to the development of company wide safety initiatives by sharing insights gained through hands-on training experiences with drivers
- Teach drivers how to drive, shift, and back up trucks
- Establish a positive learning environment, fostering open communication between trainers and trainees
- Evaluate performance of assigned personnel and provide corrective actions of trainees during driver training
- Collaborate with management to identify areas of improvement and develop targeted training initiatives
- Instruct on important company policies and regulations
- Transport and deliver goods and packages to designated locations while adhering to routes, schedules, and safety regulations
Property Clerk
TDCJ
05.2023 - 09.2023
- Assisted in packing, mailing, and safety of property being sent out
- Conducted inspections of stored property to ensure compliance with TDCJ rules
- Promptly delivered property to designated housing units
IPSUTP House Coordinator/Intake Clerk
TDCJ
01.2021 - 04.2022
- Ensured all members of the program followed all dorm and program rules and guidelines
- Facilitated group meeting in relation to dorm rules as well as classes related to rehabilitation
- Advocated on behalf of the residents by attending meetings with staff and voicing residents concerns
- Managed and distributed treatment work and other necessary tools and resources to promote successful recovery
- Developed strong relationships with staff and counselors to promote a positive enviornment
Education
University of Texas At Austin
Austin, TXCertificate
EWOP/University of Houston Wolff Center
Houston, TX11-2023
Skills
- DOT certified
- Inspecting trucks
- Route planning
- Passenger safety
- Practical evaluation
- Defensive driving
- Customer service
- Emergency Procedures
- Logistics
- Team leadership
- Time management
- Excellent attention to detail
Accomplishments
Recognized as Front Runner top performer
Timeline
Driver/Trainer
Josken Solutions
12.2023 - Current
Property Clerk
TDCJ
05.2023 - 09.2023
IPSUTP House Coordinator/Intake Clerk
TDCJ
01.2021 - 04.2022
University of Texas At Austin
Certificate
EWOP/University of Houston Wolff Center